Melisa Baca

Professionals, results driven, reliable and energetic experienced receptionist and administrator specialist with excellent customer service and knowledge of office skills. Adept in various software applications filing system and answering calls to effectively convey a message and relay information about the customer service. Committed to working professionally, diligently and safety handling confidential task on behalf of the company.

Skilled in remaining calm & courteous during high pressure situation. Team player, committed to ensuring positive experience for all customers, bringing forth a motivated attitude, good work ethic and ability to multitask and work well under pressure. Eager and ready to join a new team to assist them as dedicated and passionate individual to leverage my managerial and administrative skills to best serve your office.

Receptionist and Administrator - Virgin Active

(2016-01 - 2022-12)

Receptionist and Administrator at Virgin Active

• Answered calls and scheduled appointments
• Greeted members with a smile, friendly and helpful attitude
• Solved members queries
• Administrated Banking
• Processed members payments and handling other confidential documents
• Provided interested parties with general information
• Sorted incoming mail and handled outgoing mail
• Processed bills and handled other confidential documents
• Typed and edited memos and reports
• Made copies, input data, and performed other important clerical tasks
• Showed a sincere commitment to the success of company
• Administrated scheduled appointments
• Controlling access at reception

Manager On Duty - Virgin Active

(2018-01 - 2022-12)

• Provided excellent customer service all the time
• Assisted to increase customer retention by striving to create a wonderful customer experience
• Effectively ensured members rules and regulations are adhere to
• Led and successful achieved reception, sales, product team, operation and admin set goal and objective per shift
• Answered and resolved members queries and concerns
• Administrated effectively opening and closing times for the club

Sale Consultant - Virgin Active

(2022-01 - 2026-12)

• Drives revenue by identifying prospects needs, providing tailored product solutions, and building lasting relationships
• Responsible for prospecting, closing deals and analyzing market trends to meet sales targets

Grade 12 - Jeppe College (2010-01 - 2015-12)