Melo Langa

A dynamic and dedicated professional with extensive experience in guest services, event organization, and hospitality management. Eager to contribute my skills as a Guest Service Supervisor or in any related role, ensuring exceptional experiences for guests while leading a motivated team. My passion for delivering outstanding service and my commitment to excellence make me an ideal candidate to join your esteemed organization and help elevate your brand's reputation.

Front desk Supervisor - Mercure Hotel - Bedfordview, Gauteng

(2020-03 - 2020-05)

• Guest Service Excellence, Operational Management, Financial Duties(Handling cash, processing payments and reviewing billing accuracy) and communication by Conducting shift briefings, communicating with housekeeping and management, and handling emergency situations.

Junior chef - Reef Caterers - Alberton Gauteng

(2020-09 - 2020-12)

• Preparing ingredients prior to meals service, Ordering and restocking merchandise, Cooking meals.

Room attendant supervisor - Radisson Red - Rosebank Gauteng

(2021-08 - 2021-11)

• Inspecting & Cleaning rooms, Maintaining proper usage of cleaning supplies, Reporting any damages to maintenance.

Event Organizer - Polokwane Royal Hotel - Remote

(2022-01 - 2022-02)

• Setting up venues, Setting up breakfast and beverages during events, Taking inventory, Making reservations.

Guest service supervisor - Hyatt Place - Nashville USA

(2022-06 - 2023-08)

• Solving guest complaints, Greeting hotel guests and answer guests' questions, Providing outstanding guest experience, Operating computer programs and answer calls.

Sales rep - The chicken inn - Polokwane

(2024-01 - 2024-11)

• Lead Generation & Sales, Customer Engagement, Negotiation & Closing, Relationship Management and Product Expertise

Central reservations agent - Tyme Global Technologies - Remote

(2025-09)

This role encompasses booking management, revenue optimization, system maintenance, guest service, and internal communication.

• handling reservations across multiple channels (phone, email, GDS), maximizing revenue through upselling and rate management, maintaining accurate data in PMS and OTA systems (e.g., Opera)

Hospitality management - International hotel school (2020 - 2023)

Advanced Diploma - Hospitality - University of Johannesburg (2024 - 2024)

Diploma - Food Safety - Alison Education (2024 - 2024)

Honours Degree - Hospitality Management - University of Johannesburg (2025 - 2025)

Masters Degree - Hospitality Management - Central University of Technology (2026)