Thandi Ngwenya

I am a dedicated and professional Executive Secretary and hospitality professional with over 7 years of experience providing high-level administrative support and exceptional customer service. I have hands-on experience in conference management, guest services, and kitchen operations, ensuring smooth and efficient events. I am highly organised, detail-oriented, and thrive in fast-paced environments.

I work well independently and collaboratively, with strong communication and interpersonal skills, always aiming to provide a positive experience for both executives and guests.

Conference Attendant at Birchwood Hotel OR Tambo Conference Centre (2023-01 – 2024-09)

• Checking the setup in conference rooms to ensure correct layout, seating arrangements, and required equipment.
• Preparing and maintaining coffee stations, refreshments, and snack tables for delegates.
• Providing courteous, efficient, and helpful service to all conference guests.
• Assisting with setting up audio-visual equipment and ensuring it is functioning properly.
• Monitoring conference rooms throughout events to replenish water, stationery, and other supplies.
• Assisting guests with directions, queries, and general support during conferences.
• Ensuring conference areas remain clean, organised, and presentable at all times.
• Coordinating with the kitchen and operations team to ensure timely service of meals and refreshments

Waitress at Birchwood Hotel OR Tambo Conference Centre (2023-01 – 2024-09)

• Providing menus to guests and explaining daily specials or meal options when requested.
• Taking accurate food and beverage orders and capturing them correctly.
• Serving food and drinks promptly and professionally to guests.
• Cleaning, setting, and resetting tables before and after meals.
• Ensuring dining areas remain tidy, organised, and presentable at all times.
• Assisting guests with any enquiries, special requests, or dietary needs.
• Delivering excellent customer service to ensure a positive guest experience

Kitchen Assistant at Bokhabane Events and Hiring (2018-07 – 2018-12)

• Cleaning kitchen equipment, utensils, and work surfaces before and after use.
• Supporting chefs and cooks with basic cooking tasks during busy periods.
• Ensuring proper disposal of waste and maintaining a clean working environment.
• Preparing simple dishes, plating, or assembling meals when required.

National Senior Certificate – MATSELISO SECONDARY SCHOOL (2005)

Culinary Art Certificate in Professional Cookery in Culinary Arts – HTA (2020 – 2021)