Melody Gunning

Accomplished and dynamic Human Resources and Operations professional with over two decades of extensive experience across human resources management, employee relations, customer service leadership, and operational management within the telecommunications, legal services, and corporate sectors. Proven expertise in establishing and developing HR departments from inception, implementing compliant HR frameworks, policies, procedures, and governance structures aligned with organisational objectives and South African labour legislation. Recognised for building strong relationships with employees, management, clients, stakeholders, and regulatory bodies while driving operational excellence and fostering positive workplace cultures.

Highly skilled in recruitment, performance management, disciplinary processes, conflict resolution, CCMA matters, employee engagement, and strategic HR advisory services. Demonstrated success in managing complex employee relations matters, supporting organisational transformation, and implementing systems that improve efficiency, accountability, and business performance. Experienced in collaborating with labour consultants, representing organisations in formal hearings and mediations, and ensuring best-practice compliance across all HR functions.

Adept at balancing strategic leadership with hands-on operational involvement in fast-paced and evolving environments, including start-up and high-growth businesses. Committed to continuous professional development, supported by certifications in Human Resources Management and Practical Labour Law through the University of Cape Town, with a strong focus on organisational effectiveness, people development, and sustainable business success.

HR Manager at Pipeline Professional Services (2025-02 – Present)

Appointed to establish and lead the Human Resources function for a start-up organisation, building the HR department from the ground up and implementing all foundational HR structures, systems, policies, and processes to support business growth and compliance.

• Established and developed the Human Resources department from inception, implementing a structured and compliant HR framework aligned with organisational objectives.
• Drafted and implemented HR policies, procedures, governance frameworks, and employment documentation to ensure legislative compliance and operational efficiency.
• Designed and introduced standardised employment contracts, onboarding processes, and HR administration systems.
• Managed the full recruitment lifecycle in collaboration with department managers, including interviewing, selection, onboarding, and induction processes.
• Implemented a performance management system to promote accountability, employee development, and operational performance.
• Managed disciplinary processes, investigations, grievances, and formal hearings in accordance with South African labour legislation and company procedures.
• Worked closely with the company's labour consultant on disciplinary matters and CCMA processes, contributing to the successful resolution of all outstanding CCMA matters inherited prior to commencement of employment.
• Represented the organisation in employee relations matters and ensured ongoing compliance with labour legislation and HR best practices.
• Oversaw attendance and timekeeping processes, ensuring departmental compliance and reporting accuracy.
• Coordinated monthly payroll input submissions by consolidating departmental information and liaising with payroll for accurate processing.
• Designed and implemented employee engagement initiatives, including team-building activities, staff recognition programmes, and employee benefits administration.
• Provided strategic HR guidance and support to management on employee relations, compliance, and risk mitigation.
• Managed employee offboarding processes, ensuring professionalism, compliance, and accurate recordkeeping.
• Oversaw office administration functions including office supplies, grocery procurement, access control management, and liaison with building management.

HR Consultant (Contract) at Private Gambling Company (2024-05 – 2024-11)

Provided HR consulting services to support the establishment and structuring of the organisation's Human Resources department.

• Assisted with the setup and development of foundational HR structures, policies, and procedures.
• Advised management on HR best practices, compliance, and operational processes.
• Supported the implementation of HR documentation, employee processes, and organisational frameworks.
• Contributed to the development of efficient HR systems to support business operations and employee management.

Branch and HR Manager at Supersonic FTTX (a subsidiary of MTN) (2011-04 – 2024-04)

As the Branch and HR Manager, I oversaw the operations of the local branch and led human resource management for the region, ensuring smooth alignment with organizational goals. My role encompassed both strategic oversight and hands-on management across various HR functions, contributing significantly to team cohesion and operational success.

• Recruitment: Created job descriptions, advertised positions, reviewed applications, shortlisted candidates, and assisted department managers in conducting final interviews. Coordinated fingerprint checks and prepared and dispatched employment offers.
• Onboarding: Managed the onboarding process to ensure new hires acclimated quickly, drafted employment contracts, and facilitated the signing of company policies and agreements.
• Training and Development: Oversaw training programs and supported department managers in identifying courses to upskill and develop employees, fostering continuous professional growth.
• Performance Management: Facilitated performance reviews alongside department managers, creating an environment that encouraged high employee performance.
• Employee Relations: Investigated and resolved conflicts, maintaining a harmonious workplace.
• Policy Enforcement: Drafted, updated, and enforced HR policies, ensuring compliance with company rules and regulations.
• Employee Records: Maintained accurate employee records, including appointment letters, promotions, and achievements.
• Designed and implemented recognition and reward systems to motivate employees, boost morale, and drive performance.
• Communicated key milestones by sending congratulatory messages for birthdays, work anniversaries, and personal achievements like births.
• Developed and enforced disciplinary processes, representing the company in hearings and managing cases efficiently.
• Worked with EE consultants to establish an EE committee and ensured compliance with health and safety regulations.
• Directed daily operations of the branch, including housekeeping, front office management, and national field technical teams.
• Managed regulatory legal complaints, mediations, and resolutions with ISPA and ICASA.
• Spearheaded departmental service improvement processes and collaborated with department managers on system enhancements.
• Played a pivotal role in marketing and event coordination, including public relations and marketing material management.
• Successfully led the branch through major transitions, including rebranding from Smart Village to Supersonic under MTN.
• Recognized among the top 25 performers in the Multichoice group, earning a direct engagement with EXCO Board members.
• Established robust relationships with trustees, estate managers, and other stakeholders to maintain exceptional service levels.

National HR Manager at Vodacom Gated Services (2010-02 – 2011-04)

In this strategic role as National HR Manager at Vodacom Gated Services, I spearheaded efforts to cultivate and enrich the company culture, ensuring alignment with corporate goals and values. I led a comprehensive range of HR functions, from recruitment and employee relations to performance management and succession planning, covering the full employee lifecycle.

• Strategically developed and enhanced company culture, fostering an environment that supported employee engagement and corporate objectives.
• Directed recruitment processes and structured onboarding and offboarding programs, ensuring a seamless integration and transition of employees.
• Managed end-to-end disciplinary processes and maintained robust employer-employee relations, safeguarding organizational integrity and compliance.
• Assisted team leaders and managers in developing effective succession plans, ensuring leadership continuity and talent development.
• Supported team leaders, supervisors, and managers in implementing comprehensive performance management systems to boost productivity and employee satisfaction.
• Provided ongoing coaching to team leaders, supervisors, and managers, enhancing their skills in people management and leadership.

Senior Client Liaison Officer and HR Generalist at Concord Employment Contractors (Comco Group of Companies) (2005-01 – 2010-01)

In this dynamic role, I combined my expertise in human resources with robust client liaison skills, serving as a pivotal link between Concord Employment Contractors and its clients. My responsibilities spanned the full spectrum of HR functions within a labor law firm context, with a specific focus on labor brokering services.

• Served as the primary point of contact for clients and employees, offering guidance on legal procedures and HR best practices.
• Managed the entire lifecycle of employment contracts, including drafting, signing, renewal, and termination.
• Conducted onboarding and exit interviews, ensuring smooth transitions for employees at client premises.
• Oversaw sick leave and annual leave management for staff placed at client sites.
• Responsible for the compilation and issuance of all HR-related documentation, including written warnings, suspension notices, and disciplinary inquiry notices.
• Actively represented the company and clients in disciplinary inquiries, serving as both chairperson and initiator in hearings.
• Drafted detailed written outcomes of disciplinary inquiries, ensuring compliance with legal standards and company policies.
• Recommended and implemented HR policies and procedures to enhance the operational efficiency of client companies.
• Managed the administrative functions of the Liaison team, ensuring high levels of organization and effectiveness.
• Played a key role in strengthening client relations, consistently ensuring client satisfaction and resolving issues effectively.
• Led the training and development of new staff within the Liaison team, enhancing team capabilities and service quality.
• Developed and maintained effective communication channels with internal departments, clients, and brokered staff, fostering a collaborative work environment.
• Regularly updated and advised clients on legal changes and implications, ensuring their compliance with current labor laws.
• Streamlined HR processes and documentation for clients, enhancing the efficiency and legal compliance of their HR operations.

BA Psychology Modules Completed in Psychology – UNISA Matric – Settlers High School UCT Accreditation in Labour Law UCT Accreditation in Human Resources Management