Mercy Pekane

Resolve Customer Queries Telephonically Capture and update Customer details Transfer Customers to the relevant Departments

Customer Care Agent - Cartrack Pty Ltd in Rosebank - Rosebank

(2018-01 - 2021-01)

• Resolve Customer Queries Telephonically
• Capture and update Customer details
• Transfer Customers to the relevant Departments
• Provide Customers with login details

Practitioner (Teacher) 4 – 5 years and 2 – 3 years - Little Light Academy

(2021-02 - 2024-11-07)

• Take care of the children
• Love&Groom them
• Teach them according the curriculum

Shape Administrator - Maela distrubutors and Projects

(2025-03 - 2025-09)

• Make calls, send emails and make followups to the students that have applied for the Shape Scholarship project
• Update Students details and request missing documents to complete their application
• Create new profiles and upload on the deck and provide student numbers

Front end cashier - My China Store

(2026-05-13)

• Process customer payments on the cistech system
• Provide excellent customer service
• Scan customer items and Handle purchases and card transactions

Matric - Grade 12 - Willowmoore High School (2005)

Early Childhood Development - Level 4 and 5 - Jabulani Training and Development (2021-02 - 2022-12)