IT SYSTEM SUPPORT TECHNICIAN
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I am an IT Systems Support $ Network Engineer with over 14years of experience managing my current firm’s computer/network infrastructure and overseeing the IT team. I had secured a National Diploma in Information Technology with excellent expertise in Networking.
My superior problem solving, coupled with outstanding organizational skills, help me exercise all aspects of IT project management and troubleshoot system issues. I am a highly organized, responsible, dedicated and motivated individual that is able to work both dependently and in a team environment. I am confident enough that my skills and my passion for technology are a perfect match for this position.
In addition to my technical experience, I also have excellent communication and customer service skills. I am able to effectively interact with clients and colleagues, and ensure that all tasks are completed in a timely and efficient manner.
Windows Server installation, configuration, and maintenance Active Directory configuration and management Virtualization experience in either
VMWare or Hyper-V Software deployment products like SCCM.
Remote desktop support for Microsoft
Windows. Remote network troubleshooting and administration.
Microsoft Windows, Windows Server and Microsoft 365
deployment, administration and management.
Virtual Device administration and management (Microsoft Azure, AWS and/or VMware)
Install, configure, and maintain local area networks (LANs), wide area networks (WANs), and wireless networks.
Monitor network performance, troubleshoot connectivity issues, and ensure network security.
Collaborate with network service providers to maintain connectivity and resolve network-related problems.
Provide technical support for desktops, laptops, printers, servers, and other IT equipment.
Install, configure, and upgrade hardware and software systems.
Troubleshoot hardware and software issues and perform repairs or replace ments as necessary.
Maintain an inventory of hardware and software assets and ensure their proper documentation.
Administer and maintain Environmental component for user Identity and access management solution such as LDAP or Active Directory
(AD)
Implement and enforce security measures, including user authentication,
access controls, and data encryption.
Monitor system performance and proactively address any performance issues or bottlenecks.
Maintain system documentation, including configuration,
procedures, and troubleshooting guides.
VPN technologies - L2tP, IPsec, OVPN and encryption methods. Routing - static and dynamic.
Firewalling and NAT.
Mail flow and associated protocols.
IP-based CCTV systems. IP-based Access Control systems. Virtual environments - AWS, Azure and
Proxmox. Wireless protocols.IT Cloud
Administration – Multi Cloud.
Full Azure Tenant administration, Licensing, Reporting, troubleshooting.
Microsoft Office 365 - Teams, SharePoint, Exchange Administration, etc.
Support day-to-day operations using One Drive, and SharePoint Online.
Administration, architecture design, maintain, report on AWS / Azure services. Azure Privilege Administration -
Role based access, Group administration, Audits, Manage memberships,
licensing, and general troubleshooting.
Monitor software applications for performance, integrity, and security in accordance with relevant compliance policies, standards,
laws, and best practices.
Architect, configure, deploy, and maintain necessary production and non-production environments related to cloud applications on servers and/or workstations.
Server Up Time: ensure server is highly available.
Ensuring system performance is optimal by monitoring metrics.
Ensure the right measures are in place to monitor which alerts are received via syslog & siem (security information & event managements).
Implement new systems and applications.
Manage, maintain and recovery of Active Directory (AD).
Ensure business continuity through implementing backups and replication schedule systems (Disaster Recovery).
Manage firewall and profiles for internet access.
Ensure all infrastructure and security systems are up-to-date.
Manage technical aspect of helpdesk with regards to daily backups and replication.
Test backups at Disaster Recovery (DR) site and conduct quarterly DR tests. Cyber Security role
Ensured that all backups were carried out and that all data was safe and secure. Performed customer follow-ups to ensure that IT issues had been resolved to their satisfaction.
Highlighted trends and recurring support issues and advised helpdesk supervisor of problems.
Performed troubleshooting of MS Office. Windows 7 and Windows Server
2008 issues.
End-user Computing:
Verbal and non-verbal communication
Business letter and report writing
MCTS-Client Network Operating System:
MCITP- Server Network Operation System:
Introduction to project management concepts, learning to plan and implement a project
Work effectively with cost and resources with the project constraints
MCTS-Directory Services Infrastructure:
Windows server 2008 active directory configuration
MCTS- Network Infrastructure Services:
Windows server 2008 network infrastructure configuration
MCTS- Electronic Mail Administrator:
Open Source Network Operation System:
Installing, configuration and administration a Linux environment
Directory Network Infrastructure Security:
Computer security and security threats
