Michaela Solo

Hello! I am a dedicated and results-driven Administrator and Coordinator with a passion for optimizing innovative processes and driving efficiency within organizations. With experience in operations management, I have developed a strong understanding of how different departments and functions come together to achieve business objectives.

Collaboration and effective communication are at the heart of my approach. I excel in building relationships with stakeholders at all levels, fostering a positive and cohesive work environment. I am adept at facilitating collaboration between teams, optimizing resource allocation, and implementing performance metrics to track and improve operational outcomes.

Project Coordinator at ATA INTERNATIONAL HOLDINGS (2023-04 – Present)

• Maintain and monitor detailed project plans, including tasks, dependencies, and timelines, in collaboration with stakeholders.
• Documenting and following up on important actions and decisions from meetings.
• Monitored budgeting expenses, tracked costs, and ensured adherence to allocated budgets.
• Reviewed invoices and verified accuracy of charges, ensuring compliance with financial policies and procedures.
• Monitored and tracked identified risks, providing regular updates to project stakeholders.
• Worked closely with Operations Manager and team members to ensure risk mitigation measures were implemented effectively.
• Preparing the necessary project and logistical preparations for delegates.
• Providing administrative support as needed.

Servicing Consultant at Discovery: Discovery Connect (2021-03 – 2023-03)

• Client Relationship Management by building strong relationships with clients and providing excellent customer service.
• Advising and Consulting which entails understanding a clients need, providing guidance and provide tailored solutions to their needs.
• Training and Education by Conduct training sessions or workshops for staff to educate them about the organization's products or services. Provide guidance on best practices, usage, and any updates or enhancements.
• Collaboration and Coordination with internal teams, such as sales, marketing, operations, and support, to ensure a seamless client experience. Coordinate with different departments to address client needs, resolve issues, and ensure client satisfaction.
• Reporting and Analysis by generate regular reports on client servicing activities, including metrics such as customer satisfaction, service usage, and performance indicators. Analyze data to identify trends, patterns, and areas for improvement.
• Troubleshooting and Issue Resolution: Handle client complaints, troubleshoot problems, and provide effective solutions.
• Investigate and resolve any issues or discrepancies that may arise during the servicing process. Escalate complex problems to higher-level support or management when necessary.

Training Secretary at Discovery: Discovery Institute of Training (2018-10 – 2021-03)

• Administrative Support: Provide administrative assistance to executives or managers, including scheduling appointments, managing calendars, arranging meetings, and handling correspondence.
• Document Management: Create, edit, and proofread documents, reports, and presentations. Maintain and organize files, ensuring confidentiality and easy retrieval of information.
• Meeting Coordination and Minutes: Schedule and coordinate meetings, prepare agendas, and record meeting minutes. Distribute minutes to relevant parties and follow up on action items as necessary.
• Communication and Correspondence: Draft and respond to emails, letters, and other forms of communication on behalf of Training Manager. Maintain effective communication channels within the team and with external stakeholders.
• Office Management: Assist in managing office operations, including maintaining office supplies, managing petty cash, handling incoming calls, and greeting visitors.
• Filing and Record-Keeping: Organize and maintain physical and digital files, ensuring proper categorization and easy retrieval of documents.
• Confidentiality and Data Protection: Handle sensitive information with discretion and maintain confidentiality. Adhere to data protection policies and procedures.

Risk Administrator at Pace Car Rental: Operations department (2018-01 – 2018-10)

• Ensure accurate and timeous settlement of risk claims in accordance with processes, procedures, administration agreements and service level agreements.
• Ensure full records are maintained and captured of all claims to assist with the preparation of claims experience.
• Preparing and issuing of invoices for schemes that require these in accordance with processes and procedures.
• Assist with the preparing of conversion option quotes when required.
• Filing and resolving queries and complaints.
• Participate in various meetings and contributes to the discussions and decisions of the team and department from a servicing strategy perspective. Maintain good relationships with all stakeholders.

Pursuing Bachelor of Business Administration in Marketing – Milpark Business School

Matric Certificate – Hoerskool Bircheleigh