Adiela Raiman

Experienced and highly organised administrative and customer service professional with over 10 years of experience in project coordination, administration, and customer support. Skilled in coordinating projects, managing administrative functions, providing excellent customer service, and using Microsoft Office at an advanced level. A reliable, adaptable, and detail-oriented professional with strong communication, organisational, and problem-solving abilities.

Administrator at PRASA (2024-01 – 2026-01)

• Performed general administrative duties and office support functions.
• Maintained accurate records and documentation.
• Assisted with data capturing, filing, and document management.
• Communicated professionally with internal and external stakeholders.
• Supported the smooth day-to-day running of administrative operations.
• Managed tasks efficiently while meeting deadlines and organisational requirements.

Customer Service Consultant at AMAZON (2022-04 – 2023-12)

• Provided professional customer service and support.
• Assisted customers with queries, concerns, and account-related issues.
• Resolved customer problems efficiently and professionally.
• Maintained a high standard of communication and customer care.
• Used computer systems and online platforms to manage customer interactions.
• Demonstrated strong problem-solving and multitasking abilities.

Project Coordinator at UKZN EXTENDED LEARNING (2014-01 – 2019-12)

• Coordinated and supported the implementation of projects.
• Assisted with project planning, administration, and coordination.
• Maintained project documentation and records.
• Communicated with stakeholders and project participants.
• Monitored project activities and assisted with meeting deadlines.
• Provided administrative and organisational support to ensure smooth project operations.

Matric