Michelle Cotter

Experienced healthcare professional with over 15 years of experience across emergency medical services, hospital operations, sleep diagnostics, clinical application support, and patient care. Skilled in advanced patient assessment, Level 3 home sleep studies, basic sleep data analysis, IV therapy, clinical documentation, workflow optimisation, and multidisciplinary collaboration. Experienced in developing clinical manuals, standard operating procedures (SOPs), user guides, and training resources that support operational efficiency, regulatory compliance, and quality improvement.

Recognised for sound clinical judgement, professionalism, adaptability, and a patient-centred approach. Available immediately.

Paramedic at Netcare Blaauwberg Hospital – Emergency & Accident Unit (2016-01 – Present)

• Performed rapid patient assessment, triage, and prioritization of all cases entering Emergency Department.
• Provided emergency medical care and stabilization for critically ill and injured patients.
• Assisted physicians and nursing staff during resuscitations, trauma cases, and medical emergencies.
• Monitored and documented patient vital signs, clinical progress, and treatments accurately.
• Administered medications and performed procedures within scope of practice and hospital protocols.
• Established and maintained intravenous access, collected blood specimens, and assisted with diagnostic procedures.
• Operated and maintained emergency medical equipment, ensuring readiness for patient care and Code Blue.
• Ensured infection prevention and control standards were maintained.
• Provided compassionate patient and family support during emergency situations.
• Maintained accurate medical records while adhering to ethical, legal, and professional standards.

Vitamin Drip Paramedic & Practice Manager at IV Hub Drip, Langebaan (2025-01 – Present)

• Managed daily clinic operations, staff, and patient appointments.
• Administered IV vitamin infusions in accordance with clinical protocols.
• Educated patients on wellness, preventative healthcare, and treatment plans.
• Maintained accurate clinical records and ensured compliance with healthcare regulations.
• Monitored patient safety, infection control, and quality standards.
• Managed stock control, medical supplies, and equipment maintenance.
• Delivered professional, patient-centred care in a safe and efficient clinical environment.

Sleep Technician at Sleep-Wise Cronje (2025-01 – 2026-06)

Performed Level 3 home sleep studies in accordance with established clinical protocols.

• Prepared, fitted, and instructed patients on home sleep study equipment.
• Conducted basic sleep data analysis and prepared reports for physician review.
• Educated patients on sleep apnoea, CPAP therapy, equipment use, and sleep hygiene.
• Maintained and disinfected sleep study equipment in accordance with infection prevention standards.
• Ensured accurate documentation and timely communication of study results with the multidisciplinary team.

Clinical Application Support Specialist at Netcare (National) (2021-01 – 2025-01)

• Led the implementation and optimisation of Electronic Medical Record (EMR) systems.
• Delivered end-user training and provided hospital-wide technical and clinical support.
• Developed clinical manuals, SOPs, workflow processes, and training documentation.
• Collaborated with multidisciplinary teams to improve clinical workflows and patient documentation.
• Assisted with system testing, upgrades, and implementation of new clinical applications.
• Ensured accurate electronic documentation and promoted best practices in clinical record management.

Trauma Counselling at Netcare 911 | ER24 | Health & Sleep Consultant (2009-01 – 2016-12)

Intermediate Life Support Paramedic in Paramedicine (2010-01 – 2010-01)

Basic Ambulance Assistant in Emergency Medical Services (2009-01 – 2009-01)

Diploma in Counselling in Counselling (2015-01 – 2015-01)

Trauma Counselling in Trauma Counselling (2006-01 – 2006-01)

Pastoral Care & Counselling in Pastoral Care (2005-01 – 2005-01)

Matric (2007-01 – 2007-01)

Health & Sleep Consultant (Sleep Apnoea) in Sleep Medicine (2016-01 – 2016-01)