Michelle Bains

Date of birth: 04 September 1987. ID number: 870904 0219 089. Health: excellent. Material status: Married. Licence: code 8 and own car. Criminal record: none.

Healthcare administrator - PSG

(2026-02)

• Administration and servicing

Corporate Consultant - 4Dhealth Consulting

(2023-11 - 2026-01)

• Service delivery and liaison with clients (both telephonically and via email)
• Liaise with relevant partners (Brokers, Medical schemes)
• Manage and resolve client complaints
• Ongoing support with management of the clients full health cover portfolio (medical scheme, gap cover, health cards, programmes, etc)
• Optimizations of chronic medication
• Follow up client calls where necessary
• Assistance and submission with claims
• Option changes
• Benefit checks
• Giving advice
• New applications
• Membership queries
• One on one client consultations
• Advice

Private client service consultant - Optivest Health services

(2022-07 - 2023-09)

• Service delivery and liaison with clients (both telephonically and via email)
• Liaise with relevant partners (Brokers, Medical schemes)
• Manage and resolve client complaints
• Ongoing support with management of the clients full health cover portfolio (medical scheme, gap cover, health cards, programmes, etc)
• Optimizations of chronic medication
• Follow up client calls where necessary
• Assistance and submission with claims
• Option changes and advice (within the same medical scheme)
• Benefit checks

Administration Assistant (Permanent) - Classique Medical Aid Consultants

(2017-06 - 2022-07)

General administration

• Service delivery and liaison with clients (both telephonically and via email)
• Liaise with relevant partners (Brokers, Medical schemes)
• Manage and resolve client complaints
• Ongoing support with management of the clients full health cover portfolio (medical scheme, gap cover, health cards, programmes, etc)
• Optimizations of chronic medication
• Follow up client calls where necessary
• Assistance and submission with claims
• Benefit checks

Receptionist - Performance Brands

(2014-12 - 2017-05)

• General administration duties, photocopying, filing, writing out invoices and booking in repairs, shredding, Welcoming guests and arranging refreshments
• Answering two busy switchboards, transferring calls, screening calls and emailing messages
• Dealing with collections and arrange courier collections
• Assisting the Managing Director and other staff with various tasks
• Supervising the company's general building maintenance (IT, air con services, and telephone and printer services)
• Supervising cleaning staff, ensuring boardrooms and show rooms are tidy
• Ad-hoc duties
• Capturing

Receptionist - Evergreen

(2014-05 - 2014-12)

• Receptionist, answering switchboard

Filing Clerk - Fine Chemicals

(2013-11 - 2014-05)

• Filing invoices, writing out invoices, reception, answering switchboard and helping out where necessary

Receptionist - Evergreen

(2012-12 - 2012-12)

• Receptionist, answering switchboard
• Welcoming and checking in clients and customers

Teacher - Toddlers Den

(2011-06 - 2012-10)

Volunteer - Primeserve

(2010 - 2010)

• Filing documents

Au Pair

(2009 - 2009)

Trainee Front office receptionist - Portswood Hotel

(2007 - 2007)

Promoter - Sample (Free runners)

(2004 - 2007)

NQF Level 5 - Wealth Management - Moonstone (2023-02 - 2024-10)

NQF level 4 - Teachers Course - College of Cape Town, Gardens Campus (2012-01 - 2013)

Grade 12 - Fairmount High School (2006)

Diploma - Office Administration - Damelin Cape Town City Campus (2016-10 - 2017-02)