Mihle Mthethwa

Customer-focused and energetic Help Desk / Front Office Professional with hands-on experience in customer support, query resolution, and administrative assistance. Proven track record of handling high-volume customer interactions, managing call inquiries, and delivering exceptional service with patience and efficiency. Possesses strong communication skills, basic betting/sports domain awareness, and a commitment to maintaining total compliance and customer satisfaction in fast-paced retail and support environments.

Receptionist / Customer Support - The Gym Company (Umlazi Mega City) - Durban

(2026-01 - 2026-07)

• Served as the primary point of contact for clients, delivering friendly, professional, and rapid front-desk support.
• Managed multi-line phone calls, answered customer inquiries, and resolved operational queries with efficiency and tact.
• Processed account registrations, payments, and member records accurately using computer-based POS systems.
• Maintained clear documentation and escalations for complex customer issues to ensure swift, effective resolution.
• Maintained strict adherence to company procedures, data accuracy, and front-office health and safety guidelines.

National Senior Certificate - Matric - Umlazi Senior Secondary School (2024)