Minenhle Ngcobo

I am a dedicated Customer Service and Data Capture Specialist with over six years of experience in customer service, back‑office operations, order management, and retail call centres. My background as an Intake Specialist at a law firm sharpened my ability to capture and verify data with precision, ensuring accuracy and confidentiality. With a National Diploma in Journalism, I bring strong communication, documentation, and problem‑solving skills.

I am a fast learner and I thrive in dynamic environments, adapt quickly, and are passionate about delivering results while supporting team growth.

Customer service advisor at Call Centre International (CCI) (2018-01 – 2020-12)

I started my work journey as an Order Management advisor where I was assisting UK customers with broadband installation to their premises. My job was to advise customers of any delays before installation, to book and reschedule any missed engineer appointments. I then moved to the customer services department where I was responsible for assisting customers with billing, complaints, updating account information, and upgrades.

I used about 4 different types of software including a telephone system.

• Assisted UK customers with broadband installation and scheduling
• Advised customers of installation delays and rescheduled appointments
• Assisted customers with billing, complaints, and account updates
• Managed customer upgrades
• Operated 4 different software systems including telephone systems

Customer services advisor at Kura SA (2020-01 – 2022-12)

I was working as a customer service advisor for a retail company in the UK. I was responsible for assisting customers with queries such as billing, taking payments, updating customer information, placing and tracking customer orders. I would assist customers through chat, calls, and emails. I handled customer complaints as well.

• Assisted customers with billing and payment processing
• Updated customer information and processed orders
• Tracked customer orders
• Provided support via chat, calls, and emails
• Handled customer complaints

Administrative assistant at Job Duck (2022-01 – 2023-12)

I was working as an Intake Specialist for a Law firm. I was responsible for capturing and verifying data on the system for claimants before the attorneys handle their case. My job was to call and receive calls from people who wish to speak to attorneys about filing for claims. I was using a telephone system, emails as well as Microsoft software.

• Captured and verified claimant data on system
• Made and received calls from prospective clients
• Managed communication between clients and attorneys
• Processed claim filing requests
• Operated telephone systems, email, and Microsoft software

Customer experience specialist at Curv Group (2023-01 – Present)

My job was to deliver customer support by assisting customers with billing inquiries, order updates, replacements, refunds and providing product knowledge across different channels, including chat and email. Handled complaints and reviews with professionalism, tracked orders to resolution, and ensured accurate customer information to deliver a seamless and positive service experience.

• Delivered customer support across multiple channels (chat, email)
• Assisted with billing inquiries and order updates
• Processed replacements and refunds
• Provided product knowledge
• Handled complaints and reviews professionally
• Tracked orders to resolution
• Maintained accurate customer information

Matric – Zuzikhebo High School (2013-12)

DIP Journalism in Journalism – Rose bank College (2015-01 – 2017-06)