Practice Management - Walmer Dental
(2022-04 - 2026-01)
- Reception duties.
- Office organisation.
- All dental enquiries.
- Arranging appointments accordingly.
- Keeping track of appointment schedule.
- Reminding patients daily about their appointments.
- Arranging theatre appointments.
- Briefing patients pre-surgery.
- Checking up on patients post treatment.
- Filing system for invoices and patient records.
- Taking payments and ensuring all accounts are settled.
- Managing the Business WhatsApp line.
- Reminding patients for their Bi-Annual check and clean.
- Medical aid claims on EMD system and all medical aid admin.
- Medical Aid Authorisations.
- Liaison with dental lab and other medical practices as needed.
Travel Consultant - Detour Africa Tours & Safaris
(2019-04 - 2020-04)
Retrenched due to impact of Covid on Tourism Industry
- Consulted with new and existing clients booking National tours.
- Booked day tours and overnight tours to/ in Cape Town, Garden Route, Pilanesberg and Kruger National Park.
- Arranged tours for groups.
- Helped clients in the office front, assisted with questions, advising on tours and landing tour bookings.
- Consulted clients via phone, face to face, email and via the websites online chat service.
- Responded to queries coming through Facebook and Instagram.
- Helped clients choose and book flights.
- Tailored tours according to the clients' wants and needs.
- Booking hotel, backpacker or guesthouse stays.
- Arranged logistics for pick-up and drop-offs.
- Itinerary editing, correcting and write ups.
Sales & Manageress - The Bead Shop Claremont
(2018-07 - 2019-03)
- Attending to all customer needs.
- Receiving and packing orders.
- Ordering, counting, packing and checking stock.
- Store pricing.
- Merchandising.
- Cleaning.
- Opening and closing store.
- Cash count and preparation to start the day.
- Cash up end of day.
Volunteer Advisor - Projects Abroad
(2014-12 - 2018-05)
- Solely responsible for global volunteering applications to Ghana, Nepal and Mexico.
- Drafting of spreadsheets and profiles for new arrivals.
- Processing, organising and summarising hundreds of applications from start to finish and ensuring relevant parties remain informed.
- Project management of new volunteers' trips, which included liaising with destination employees, managing the allocation of accommodation, voluntary programmes and the overall well-being of volunteers.
- Communicating all details relating to the voluntary projects to volunteers.
- Timeously resolving real time volunteer issues and adhering to time differences and transnational cultural boundaries.
- Social media content creation and community management for Mexico and Nepal.
- Cross-selling company products and services such as flights and insurance to volunteers.
- Relationship manager for all volunteers/clients traveling to my respective destinations.
- Providing training and workshops on time-management to new Projects Abroad employees which included reporting on the performance of new employees.
- Developing webinars and e-learning courses for volunteers using PowerPoint.
Sales Assistant - Queue Shoes
(2014-01 - 2014-12)
- All related sales assistant duties.
- Ordering shoes from other stores and posting them.
- Counting and packing stock.
- Window Merchandising.
PR Intern - Opulent Living Coffee Table Magazine
(2012-04 - 2012-12)
- Magazine space bookings and advertorials.
- Arranged, attended meetings and meeting minutes.
- Couriering magazines.
- Drafted database.
- Internal and external communication.
