Mishka Edross

Reception duties. Office organisation. All dental enquiries.

Practice Management - Walmer Dental

(2022-04 - 2026-01)

• Reception duties.
• Office organisation.
• All dental enquiries.
• Arranging appointments accordingly.
• Keeping track of appointment schedule.
• Reminding patients daily about their appointments.
• Arranging theatre appointments.
• Briefing patients pre-surgery.
• Checking up on patients post treatment.
• Filing system for invoices and patient records.
• Taking payments and ensuring all accounts are settled.
• Managing the Business WhatsApp line.
• Reminding patients for their Bi-Annual check and clean.
• Medical aid claims on EMD system and all medical aid admin.
• Medical Aid Authorisations.
• Liaison with dental lab and other medical practices as needed.

Travel Consultant - Detour Africa Tours & Safaris

(2019-04 - 2020-04)

Retrenched due to impact of Covid on Tourism Industry

• Consulted with new and existing clients booking National tours.
• Booked day tours and overnight tours to/ in Cape Town, Garden Route, Pilanesberg and Kruger National Park.
• Arranged tours for groups.
• Helped clients in the office front, assisted with questions, advising on tours and landing tour bookings.
• Consulted clients via phone, face to face, email and via the websites online chat service.
• Responded to queries coming through Facebook and Instagram.
• Helped clients choose and book flights.
• Tailored tours according to the clients' wants and needs.
• Booking hotel, backpacker or guesthouse stays.
• Arranged logistics for pick-up and drop-offs.
• Itinerary editing, correcting and write ups.

Sales & Manageress - The Bead Shop Claremont

(2018-07 - 2019-03)

• Attending to all customer needs.
• Receiving and packing orders.
• Ordering, counting, packing and checking stock.
• Store pricing.
• Merchandising.
• Cleaning.
• Opening and closing store.
• Cash count and preparation to start the day.
• Cash up end of day.

Volunteer Advisor - Projects Abroad

(2014-12 - 2018-05)

• Solely responsible for global volunteering applications to Ghana, Nepal and Mexico.
• Drafting of spreadsheets and profiles for new arrivals.
• Processing, organising and summarising hundreds of applications from start to finish and ensuring relevant parties remain informed.
• Project management of new volunteers' trips, which included liaising with destination employees, managing the allocation of accommodation, voluntary programmes and the overall well-being of volunteers.
• Communicating all details relating to the voluntary projects to volunteers.
• Timeously resolving real time volunteer issues and adhering to time differences and transnational cultural boundaries.
• Social media content creation and community management for Mexico and Nepal.
• Cross-selling company products and services such as flights and insurance to volunteers.
• Relationship manager for all volunteers/clients traveling to my respective destinations.
• Providing training and workshops on time-management to new Projects Abroad employees which included reporting on the performance of new employees.
• Developing webinars and e-learning courses for volunteers using PowerPoint.

Sales Assistant - Queue Shoes

(2014-01 - 2014-12)

• All related sales assistant duties.
• Ordering shoes from other stores and posting them.
• Counting and packing stock.
• Window Merchandising.

PR Intern - Opulent Living Coffee Table Magazine

(2012-04 - 2012-12)

• Magazine space bookings and advertorials.
• Arranged, attended meetings and meeting minutes.
• Couriering magazines.
• Drafted database.
• Internal and external communication.

National Diploma in Public Relations Management - Public Relations Management - Cape Peninsula University Technology (2010 - 2012)

BTech Degree in Public Relations Management - Public Relations Management - Cape Peninsula University Technology (2013 - 2013)

Intensive Islamic Studies course - Islamic Studies - Madina Institute (Icon Building Cape Town CBD) (2021-01 - 2021-08)