MissTherusha Naidoo
Healthcare Administration, Medical Reception, and Care Coordination professional
About
Detail-oriented Healthcare Administration, Medical Reception, and Care Coordination professional with over 7 years of experience supporting medical practices and UK-based healthcare providers. Proven ability in patient coordination, rota and appointment management, medical records administration, and confidentiality compliance. Highly organised, reliable, and experienced in both on-site and remote healthcare administration environments.
Experience
Senior Care Agent / Care Coordinator / Scheduler - Contesto - UK (Remote)
(2025-08)
- Provide after-hours emergency and home care support for UK-based patients.
- Manage high-volume inbound and outbound calls, resolving patient, insurance, and medication-related queries.
- Schedule and coordinate care services, rota adjustments, and staff reallocations.
- Document patient information securely and accurately, ensuring GDPR and NHS compliance.
Healthcare Admin Support - Contesto - Remote, UK
(2025-08)
- Monitor caregiver rotas to ensure continuity of care.
- Communicate with patients regarding medication schedules.
- Coordinate shift coverage and administrative support.
- Maintain accurate records and GDPR compliance.
Receptionist - GP Surgery, Dr PKV Patel
(2020-08 - 2023)
- Managed patient registration and appointment booking.
- Maintained confidential medical records.
- Ordered and managed practice supplies.
Medical Receptionist - Med 24
(2018-01 - 2020-08)
- Registered patients and scheduled appointments.
- Maintained patient data accuracy.
Front Desk Medical Receptionist - Dr Kauffman & Partners Inc.
(2019-03 - 2019-10)
- Managed front desk operations and patient communication.
Education
Grade 12 - Heather Secondary School (2012)
