Change & Release Analyst
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My name is Mmakau Masindi. I have experience in IT Service Desk for 16years. This experience has taught me the importance of clear communication and customer service as well as being a team player.
I worked for Siemens as an IT Service Desk Engineer from January 2008 to November 2011. I worked for ILIAD AFRICA TRADING from 01/12/2011- 03/09/2015 as an IT Helpdesk Engineer and Applications Analyst. I am currently working at ITHUBA LOTTERY under Paytronix Systems as a Change and Release Analyst from July 2016 to date.
My qualifications are IT Diploma, A + and N + certificates, MCP and NQFL5 certificates (System Support), ITIL V3 certificate, ITIL4 training certificate, and GenMan5 training.
I take my responsibilities very seriously and I am used to working in a fast-paced environment and have a highly developed ability to stay focused when the pressure rises. I am reliable, and punctual and have a track record of helping to resolve customers' queries. I am always willing and prepared to learn new things.
I have skills and experience in Change and Release Management, Incident and Problem Management, Manage Engine Service Desk tool, Remote Desktop, Team viewer, Solar Winds, Remedy, Jira Service Desk, Zoho Service Desk, VPN, Active Directory, Microsoft Exchange Server (administration and Troubleshooting), Installation & configuration of network printers. Running daily, weekly, and monthly service and incident reports as well as facilitating CAB (Change Advisory Board) meetings
Mmakau.
I worked for Siemens as an IT Service Desk Engineer from January 2008 to November 2011. I worked for ILIAD AFRICA TRADING from 01/12/2011- 03/09/2015 as an IT Helpdesk Engineer and Applications Analyst. I am currently working at ITHUBA LOTTERY under Paytronix Systems as a Change and Release Analyst from July 2016 to date.
My qualifications are IT Diploma, A + and N + certificates, MCP and NQFL5 certificates (System Support), ITIL V3 certificate, ITIL4 training certificate, and GenMan5 training.
I take my responsibilities very seriously and I am used to working in a fast-paced environment and have a highly developed ability to stay focused when the pressure rises. I am reliable, and punctual and have a track record of helping to resolve customers' queries. I am always willing and prepared to learn new things.
I have skills and experience in Change and Release Management, Incident and Problem Management, Manage Engine Service Desk tool, Remote Desktop, Team viewer, Solar Winds, Remedy, Jira Service Desk, Zoho Service Desk, VPN, Active Directory, Microsoft Exchange Server (administration and Troubleshooting), Installation & configuration of network printers. Running daily, weekly, and monthly service and incident reports as well as facilitating CAB (Change Advisory Board) meetings
My qualifications are IT Diploma, A + and N + certificates, MCP and NQFL5 certificates (System Support), ITIL V3 certificate, ITIL4 training certificate, and GenMan5 training.
