Mmeli Nkosi

Results-driven IT Support Technician with 3+ year experience providing enterprise technical support across banking, healthcare, and corporate environments. Skilled in troubleshooting hardware and software issues, Active Directory administration, ATM systems support, and endpoint management. Proven ability to resolve technical incidents efficiently, support end users, and maintain IT infrastructure reliability.

Strong background in customer support, system deployment, and field service operations.

IT Field Technician - Technology Corporate Management - Durban

(2023-11 - 2026-05)

• Provide technical support to bank staff and end users, diagnosing and resolving hardware, software, and system issues through onsite and remote support.
• Manage IT assets including allocation, tracking, maintenance, and disposal, while supporting and maintaining ATM fleet systems.
• Install, configure, test, and maintain IT equipment, operating systems, and audiovisual systems to ensure optimal performance.
• Administer Active Directory user accounts, access permissions, and system configurations.
• Perform system testing, preventative maintenance, and troubleshooting across Dell, HP, Lenovo, and Apple devices.
• Document technical procedures, generate service reports, escalate complex incidents, and coordinate with vendors to ensure timely resolution.
• Provide technical recommendations and solutions based on operational and customer requirements.
• Key Contribution: Improved issue resolution turnaround through efficient troubleshooting and user support.

IT Field Technician Intern - Technology Corporate Management - Durban

(2022-11 - 2023-11)

• Assisted senior technicians with installations, repairs, and maintenance tasks.
• Performed hardware diagnostics and issue resolution.
• Supported customer service and technical troubleshooting activities.
• Followed field service procedures and technical protocols.
• Collaborated with technical teams to resolve service incidents.

Desktop Support Trainee - Wentworth Hospital - Durban

(2021-10 - 2022-01)

• Provided onsite desktop support to hospital staff.
• Installed and configured desktop computers and peripherals.
• Supported remote users and VPN connectivity.
• Performed system updates, patching, and performance optimization.
• Assisted with hardware relocation and user support requests.
• Coordinated with vendors for technical support escalation.

Diploma - Information and Communication Technology - Mangosuthu University of Technology (2018 - 2021)

National Senior Certificate - Little Flower Combined School