Mohule Dhladhla

Dynamic and results-oriented professional with extensive experience in customer service, sales support, and credit management within the telecommunications industry. Adept at building and maintaining strong relationships with customers, colleagues, and stakeholders. Proven ability to thrive in fast-paced environments, effectively managing tasks and exceeding expectations.

Possesses excellent communication, problem-solving, and leadership skills, with a track record of delivering exceptional results. Committed to continuous improvement and driving organizational success through strategic initiatives and collaborative teamwork.

FINANCIAL ADVISOR at Old Mutual (2023-10 – 2024-05)

• Sold life insurance policies to clients, providing tailored financial solutions.
• Conducted thorough financial assessments to understand clients' needs and risk tolerance.
• Provided personalized advice on investment opportunities, retirement planning, and wealth management.
• Maintained client relationships, ensuring ongoing support and addressing any inquiries or concerns promptly.

Consultant, Sales Support / Credit Controller / Call Centre Consultant at Telkom SA Pty (1998 – 2023-05)

Summary of Positions Held

• Consultant, Sales Support – Telkom Wholesale (October 2010 – May 2023)
• Credit Controller (September 2005 – September 2010)
• Call Centre Consultant (1999 – August 2005)
• Temporary Position: Collection / Tele Sales Customer Care Advisor (1998 – 1999)
• CONSULTANT, SALES SUPPORT:
• Authenticated new customers and managed account disputes, ensuring customer satisfaction and retention.
• Conducted thorough credit vetting for new customers and allocated them to appropriate account managers, optimizing customer management processes.
• Compiled and managed wholesale agreements, ensuring accuracy and compliance with company policies.
• Organized and maintained both soft and hard copies of signed agreements, ensuring accessibility and security of documents.
• Prepared comprehensive agreement reports, facilitating decision-making processes for stakeholders.
• Managed account administration tasks efficiently, maintaining accurate records and supporting team members as needed.
• Led a team, providing guidance and support to ensure successful completion of tasks and objectives.
• Conducted debt collection activities, contributing to the financial health of the company.
• CREDIT CONTROLLER:
• Managed credit and collections, ensuring timely and efficient resolution of outstanding balances.
• Provided guidance and advice to customers regarding outstanding amounts, fostering positive communication and facilitating payment arrangements.
• Negotiated payment plans with customers to settle outstanding balances, optimizing cash flow and reducing bad debt.
• Implemented effective credit control procedures to minimize credit risk and maintain healthy customer accounts.
• Maintained accurate records of collections and customer interactions, ensuring transparency and accountability.
• Collaborated with internal teams to address customer concerns and resolve payment issues promptly.
• CALL CENTRE CONSULTANT:
• Handled inbound calls in a high-volume call center environment, providing efficient and effective customer service.
• Processed new applications and conducted credit checks, ensuring compliance with company policies and procedures.
• Addressed customer inquiries regarding orders, providing timely and accurate information to meet their needs.
• Liaised with other departments within the organization to resolve customer issues and streamline processes.
• Created internet accounts, issuing passwords and user IDs, and assisting customers with login procedures.
• Offered comprehensive customer advice, guiding them through product features and service options.
• Provided one-stop service, addressing multiple customer needs in a single interaction, enhancing customer satisfaction.
• Assumed responsibilities as an Acting Supervisor when required, demonstrating leadership skills and ensuring smooth operations.
• TEMPORARY POSITION: COLLECTION / TELE SALES CUSTOMER CARE ADVISOR
• Managed collection efforts, ensuring prompt payment of outstanding balances and minimizing bad debt.
• Engaged in tele sales activities, promoting Telkom products and services to potential customers.
• Provided exceptional customer care, addressing inquiries, resolving issues, and fostering positive customer relationships.
• Advised customers on billing inquiries, account management, and service offerings, ensuring their needs were met effectively.
• Collaborated with team members to achieve collection targets and sales objectives, contributing to overall team success.
• Maintained accurate records of customer interactions and transactions, ensuring data integrity and compliance with company policies.

Advance Diploma Management in Human Resource (NQF 7), 120 Credits in Human Resource – Southern Business School (Stadio Higher Education) (2009)

Communication N5, Office Practice N5, Computer N5 and Typing N5 – Northern Cape Technical College (1994)

Communication and Deportment N1-N4; Office Practice N1-N4; Accounting N1-N3, Typing N1-N4; Computer N1-N4 – Moremogolo Technical College (1994)

Matric Certificate – Tshireleco Public School (1992)