Moifa Frans

Entry-level cloud and IT candidate with practical cloud training through AWS re/Start, AWS Certified Cloud Practitioner certification, and hands-on exposure to Linux, networking, compute, storage, databases, IAM, monitoring, and troubleshooting. Builds skills through guided labs and personal projects, with additional learning in cybersecurity, data analytics, and generative AI. Brings customer support, CRM administration, research, documentation, and remote-team experience.

Eager to apply technical foundations, learn workplace procedures, and grow into a dependable cloud administrator in a structured 12-month workplace learning programme.

Sales Agent / CRM and Client Support at Merchant Advisory Services (2024-04 – 2025-12)

• Managed lead records and outreach workflows in Zoho CRM, including segmentation, saved filters, campaign templates, and follow-up tracking.
• Researched prospective businesses and reviewed online advertising presence to support lead qualification and client outreach.
• Used AI-assisted data enrichment and organised prospect information to improve the consistency of CRM records.
• Communicated with clients and team members remotely, maintained organised records, and handled multiple tasks against deadlines.

Online Moderator / Customer Support at Cloudworkers (2023 – 2025)

• Communicated with users online while following platform guidelines and maintaining a professional tone.
• Handled multiple conversations, used sound judgement, and worked independently in a remote environment.
• Maintained consistency, accuracy, and confidentiality when handling user interactions.

Customer Assistant at Advance Cash and Carry (2018 – 2020)

• Assisted customers in a busy wholesale retail environment and responded to routine queries.
• Supported day-to-day store operations, teamwork, and customer service standards.

Higher Certificate in Economics and Management Science – University of the Free State (2021)

BCom in Economics and Finance – University of the Free State

National Senior Certificate (Matric) – Hlomphanang Secondary School (2016)