Mokgadi Glory
Customer Support & Contact Centre Graduate
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About
Customer-focused Contact Centre Management diploma graduate (Distinction) from Tshwane University of Technology, with hands-on experience handling public enquiries, reception and phone duties, and administrative support. Eager to join Lightstone's Customer Support Learnership to develop practical skills in customer service, technical support and IT troubleshooting. A patient, detail-oriented communicator who learns new systems quickly, works well in a team and takes pride in reliable, professional service.
Experience
Administrative Intern - Skeen Primary School
(2024-01 - 2024-12)
- Handled reception duties: welcomed visitors, answered calls and directed enquiries to the right staff
- Provided administrative support to the principal, teaching staff and school management team
- Managed filing systems, data capturing and learner records on the school management system
- Typed letters, memos and meeting minutes, and distributed correspondence to relevant staff
- Assisted with learner admissions, staff leave forms, stationery orders and school event logistics
Eco-Guide - City of Johannesburg
(2025-10 - 2026-06)
- Responded to public enquiries in person and gave accurate information on parks, reserves and programmes
- Led guided tours, presentations and community awareness campaigns for schools and the public
- Represented the City of Johannesburg professionally in uniform, engaging diverse audiences
- Compiled daily activity reports, visitor logs and incident records for supervisors
- Collaborated with municipal officials and team members to coordinate events and programmes
Education
Diploma in Contact Centre Management - Contact Centre Management - Tshwane University of Technology (2021 - 2025)
National Senior Certificate - Grade 12 - Muthurwana Secondary School (2020 - 2020)
