Thomas Him

I am a young, vibrant, hardworking, responsible and dedicated person who is always wiling to learn new things to expand my horizon. I am an individual who strives for perfection and settles for excellence and I can do things all by myself without any supervision. I can work very well under pressure and I'm well spoken and literature in all aspects.

I am a self starter, highly competitive and able to apply sufficient skills for the execution of a task, able to increase efficiency and sustainability by the inclusion of untamed effort and critical thinking.

Contact Centre (Customer Service) at I-Talk Financial Services (2023-03 – 2024-04)

My job description was to help Absa Clients to fast track their accounts, opening there credit cards (if the customer is applicable) for a loan offered by the bank.

Contact Centre (Customer Services) at Teleperformance - B&Q (2025-02 – 2026-03)

• Responding to inbound customer phone calls about purchases, deliveries, refunds, returns, order status and account questions.
• Supporting customers with delivery problems (e.g. missed or delayed deliveries).
• Helping with returns and refund requests.
• Managing and escalating more complex or unresolved issues to back-office teams or supervisors.
• Working toward first contact resolution — meaning they aim to solve customer problems in the first interaction.
• Helping customers with Click + Collect arrangements or online delivery options.

Wholesale and Retail at Cecil Nurse (2024-06 – 2024-09)

• Stock Taking and Stock Counting
• Furniture Installation
• Packaging
• Deliver and Install according to signed off plans

Business Administration at Advanced Assessment and Training (2022-02 – 2023-02)

• Coaching & Mentoring NQF Level 5
• Leadership concepts in a work context NQF Level 5
• Efficient Time Management to the workplace NQF Level 5

Grade 12 (Matric) – Namedi Secondary School (2021)