Monique Edwards

As a natural relationship builder, I am equipped with the vision and purpose to drive organizational change and am able to adapt positively to any challenges that arise both personally and professionally. I am a self-starter who is goal-driven, dynamic and passionate in my dealings with people and business. I am an excellent communicator and networker with well-developed interpersonal skills.

I have the ability to form trusted relationships with subordinates, clients as well as superiors. I am currently seeking a position within a well-established company where my skills will be of value as well as reach career advancement.

Property Management & Rentals Administrator - Origin Group of Properties

(2025-01)

The role is to manage all rentals and invoicing – perform admin duties

• Manage walk-in reception area
• Book flights and accommodation for director
• Do renewals of lease agreements
• Maintenance of rentals
• TPN credit checks
• Assisting agents with Property24 listings
• Assist agents with drafting lease agreements and invoices for new placements
• Arrange for maintenance of any damages at rentals
• Compile weekly reports of all new rentals / managements
• Calculate agent commission/ assist with payments
• Manage office stationary
• General filing and printing duties
• Invoice portfolio of 78 managements (Properties) monthly
• Request utility bills and body corporate statements
• Arrange rental payments with accounts department
• Assist with final reconciliation for deposits refunds on rentals
• Assist agents with FFC applications online
• Assist accountant with agent's commission patrol for SARS submissions
• Assist with ingoing/exit inspections occasionally

PA & Office Administration - Yellow Star Housing

(2023-01 - 2024-11)

The role is managing diary appointments and schedule of CEO, to perform day-to-day administration. (Company no longer operating)

• Manage CEO diary and appointments
• Book flights and accommodation
• Do renewals of VISA
• Maintenance of rentals
• Bond applications
• Liaising with bond and transferring attorneys
• Arranging appointments for seller/buyer to sign transfer documents and bond documents
• Track matters in the Deeds office
• Compile weekly reports of matters
• Calculate agent commission
• Arrange for handover of keys of property after registration
• Manage office stationary and invoices
• General filing and printing duties

Office Administration - Nadia Bulbulia Attorneys

(2022-04 - 2022-12)

Assisting with drafting of transfer documents and other admin duties (Part-time assistance)

• Verify FICA documentation of seller/buyer
• Opening of transfer file
• Requesting of bond cancellation figures from bond cancellation attorneys
• Rates applications
• Applying for SARS transfer duty
• Tracking of matters in Deeds office
• Prepping documents for lodgment
• Arranging Lodgment with attorney

Sales Agent / Lead Warmer - Miway Insurance

(2019-11 - 2021-06)

Role involves telesales consultants calling clients to offer a comprehensive quotation. (Resigned due to COVID Complications)

• Making outbound calls to leads generated by Miway insurance to offer clients a comparative quotation with their current insurer
• Data capturing of all personal information on system
• Reading of scripting verbatim
• Transferring of clients to sales department if they go ahead with Miway quotation to change their insurance
• Objection handling

Receptionist/Office Admin - Rawson Properties

(2018-08 - 2019-01)

Assisting walk in clients (Part-time assistance)

• Assist walk in clients with appointments
• Issue visiting badges
• Signing of all deliveries
• Calculation of agent commission
• Record keeping of matters (filing and printing)
• Assisting agents with listings on Property24 and other platforms
• Booking of training and roadshows
• Arrange viewings of current listings
• Drafting of seller/buyer registration letters
• Liaise with transferring attorneys and bond attorneys regarding signing of documents

Telesales Consultant - Discovery

(2017-04 - 2018-05)

The role is to sell Discovery products to potential clients and to add new benefits to existing clients. (Learnership ended)

• To contact all lead supplied by Discovery to sell Discovery products
• Explain the benefits to clients
• Assist clients with applications
• Read verbatim scripting
• Data capture clients underlining illnesses and personal information
• Maintaining a high level of quality and service
• Maintain daily, weekly and monthly targets
• Ensure premium level of service in one call
• Maintain professional relationship with clients to ensure future sales
• Attend sales coaching and compliance training to deliver the correct information to clients

Matriculated - The Hill High School (2016)

In house training - Miway (2019)

In house training - Discovery (2017)