Monira Chimenya

Dedicated and customer-focused professional with experience in retail, call centre operations, and hospitality. Skilled in handling customer queries, processing transactions, resolving complaints, and providing efficient service in fast-paced environments. Seeking a Cashier or Customer Service role where I can contribute strong communication skills and a positive customer experience.

Cashier at Checkers Cornubia (2025-09 – Present)

• Process customer purchases accurately using POS systems
• Handle cash, card, and digital payments responsibly
• Assist customers with product queries and pricing
• Maintain a clean and organized checkout area
• Provide friendly and efficient customer service
• Resolve customer concerns professionally

Customer Service Agent (RetailCampaign) at Call Central International (CCI) (2024-02 – 2025-08)

• Assisted customers with online and in-store orders, returns, refunds, and product inquiries
• Handled high volume of calls, emails, and live chats professionally
• Resolved delivery issues,payment concerns, and order tracking queries
• Maintained knowledgeof promotions, policies, and procedures
• Escalated complex issueswhile ensuring customer satisfaction
• Worked with warehouseand logistics teams to process orders efficiently
• Consistently met customersatisfaction and quality targets
• Contributed to team success by sharing knowledge and supporting colleagues

Waitress at Wimpy (2022-02 – 2022-08)

• Greeted and served customers in a friendly and efficient manner
• Took accurate orders and ensured timely delivery of meals
• Processed payments and handled cash transactions
• Maintained cleanliness and adhered to health & safety standards
• Worked effectively in a busy, fast-paced environment

Matric – Savanah Park Secondary School (2018 – 2021)