Mosa Maswanganye

Results-driven Property Manager with over 9 years of experience across luxury property management, hotels, reservations, revenue management, debtor control and customer experience. Proven track record of improving operational efficiency, reducing complaints, increasing occupancy, leading cross-functional teams and managing high-value property portfolios in South Africa and the USA. Skilled in PMS platforms, financial administration, guest relations and process improvement.

Property Manager - Estaga LLC - Miami (Remote)

(2024-03)

• Manage luxury residential properties from reservation through checkout.
• Coordinate owners, maintenance and housekeeping teams to ensure guest-ready properties.
• Drive occupancy and revenue through booking optimisation and calendar management.
• Manage debtor processes, contracts and operational administration.
• Resolve guest issues professionally while maintaining exceptional service standards.
• Lead onboarding and operational improvement initiatives.

Reservations Manager - Q's Hotels & Apartments

(2023-07 - 2024-03)

• Managed the reservations department and supervised staff.
• Implemented pricing and inventory strategies to maximise occupancy and revenue.
• Managed departmental budgets, debtors and SOP development.
• Trained and coached employees in customer service and operational excellence.

Senior Front of House - CampusKey

(2019-11 - 2022-12)

• Reduced administrative errors by 40%.
• Improved operational efficiency by 25%.
• Reduced resident complaints by 60% through proactive property inspections.
• Maintained 75% resident retention for three consecutive years.
• Managed reservations, billing and staff onboarding.

Senior Reservations Coordinator - Faircity Hotels

(2018-07 - 2019-10)

• Exceeded sales targets through upselling and revenue management.
• Managed reservations, pricing and guest communications.
• Maintained accurate room inventory and booking records.

Front Office Agent - Faircity Hotels

(2017-07 - 2018-07)

• Delivered exceptional guest service and efficient check-in/check-out.
• Processed reservations and financial reconciliations.

Hospitality Management Intern - Sun International

(2016-12 - 2017-06)

• Supported front office, food & beverage, banqueting and events operations.

National Diploma - Hospitality Management - Tshwane University of Technology (2017)