Client Operations Specialist in DMC, hospitality and property management
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I am currently working independently for the UK, Ireland and Australian FIT operations department for an inbound Destination Management Company after working in short-term rental property management role which related more to hospitality, that speaks for my adaptability and ability to transition into different roles. I am someone who is reliable and can manage themselves with 3 years working experience. I have been told by my current employers that my growth in my role is commendable and impressive.
I feel that working in my different previous roles I have been able to understand and grow interpersonal skills that are needed to be able to communicate with all types of people inside and outside of a company. Having been in these different roles, I am at a stage where I would like to commit to a career path, and my focus and passion is in business and property management as well as investment.
Junior Operations Specialist at Amazing Africa (2025-02 – Present)
Sales and Customer Reservations Admin at TheBlyde.com (2024-04 – 2025-01)
Intern at Four Season Hotel The Westcliff (2021-02 – 2021-03)
Housekeeping: cleaning of public areas, cleaning of guest rooms, preparing/ turn downing guest rooms, reporting maintenance issues and ready rooms. Reservations: making reservations for restaurant and hotel, communicating with travel agencies, answering and transferring calls.
Receptionist/Guest Relations Officer at Four Season Hotel The Westcliff (2020-10 – 2021-01)
Receptionist/Guest Relations Officer at The Houghton Hotel (2020-10 – 2021-01)
Organising birthday/romantic turndowns for guests, check in and check out, wake up calls, pit check, arranging transfers and shuttles, responding to guest emails, answering and transferring calls, allocate rooms, point of sales for hotel guests, assisting guests with queries, suggestions or needs, making welcome letters, organising porters for guests, room tours, communicating with housekeeping, reservations, maintenance, finance departments, receive or give handover to other shifts, print contingencies, courtesy calls for check out, extend guest stays, make reservations, complete guest profiles, flag high open balances, posting payments and adding charges, cash up, ensuring the cleanliness of front desk and reception area, completing banking
Reception Administrator at Beulav (Pty) Ltd (beauty salon) (2019-01 – 2019-05)
Short course in Business Development Management – GetSmarter University of Cape Town (2022-02 – 2022-03)
Short course in Property Development & Investment – GetSmarter University of Cape Town (2021-06 – 2021-08)
Diploma in Business Administration in Hospitality Management – Hotel Institute Montreux (2020-07 – 2020-10)
Diploma in International Hospitality Management – Swiss Hotel Management School (2020-02 – 2020-06)
High School Diploma – Pretoria Chinese School (2008-01 – 2018-11)
