Mosa Mphahlele
Debt collector
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About
To work in an environment which encourages me to succeed and grow professionally. Where I can utilize my skills and knowledge appropriately.
Experience
Sales consultant at Bayport financial services (2012-07 – 2014-07)
Provides a good customer service to clients in need of personal loans, consolidation and home loans.
Sales agent at Afrizon telecommunications (2016-09 – 2018-09)
Inbound and outbound calls, meet customers needs and objectives. Selling airtime and cellphones.
Debt collection agent at Ver-tex solutions (2022-11 – 2023-11)
Effective communication, empathy, ethical behavior, and a commitment to resolving debts in a professional and responsible manner. Make payment arrangements with debtors.
Debt collection agent at Fourie and truter incorporated attorneys (2023-12 – 2024-05)
Keep track of assigned accounts to identify outstanding debts
- Plan course of action to recover outstanding payments
- Locate and contact debtors to inquire of their payment status
- Negotiate payoff deadlines or payment plans
- Handle questions or complaints
- Investigate and resolve discrepancies
- Create trust relationships with debtors, when possible, to avoid future issues
- Update account status regularly
Administrative Agent at Assurance credit clearance company (2026-02 – Present)
Financial assessment, Creditor negotiations, Payment handling, Debt review cancelation, Verification of sales and Affordable distribution.
Education
Matric – Kgagatlou secondary school (2008)
Ancillary health care – Lunghile Nursing School (2015)
Debt collection agent – Ver-tex solutions (2022)
