Mpho Maama
Hospitality Specialist
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About
A highly skilled and detail oriented individual with extensive experience in marketing and sales. Recently completed an online Diploma in Operational Management while still undergoing another Diploma in International Business and Trade. My special focus while not limited, starts with planning and executing deadlines and goals in a timely manner while understanding business objectives and aligning project resources.
Experience
SALT BOUTIQUE GUEST LODGE 2022 - present
Conducted day to day operations to maximize efficiency and coordinate with various stakeholders to ensure guest satisfaction.
Create functional and effective ways to make sure that the business sustains itself while maintaining budgets and optimizing expenses.
Ensure employees work productively and develop professionally
Mantis and Moon Guest Lodge 2019- 2020
Handled office operations , managed client responses and tracked records while handling internal communications. efficiency grew by 100%
Facilitated working relationships with employees and stakeholders
Improved and implemented a new booking system which increased sales and reservations by 33% in 2 months
Education
International School of Geneva - Swizerland
High School Diploma with IB Subjects
International Baccalaureate Career Related Program
Self Driven Studies online
Diploma in Operations Management ( Alison) Crisis Management Certification NSAB
