Mpho Madisha

To enhance my professional skills, capabilities and knowledge of customer services and Office Administration. In an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.

Customer service agent (Calls and Chats) - Dash BPO

(2025-11)

• Technical support
• Resolving customer enquiries
• Receiving and making calls
• Chats interaction
• Logging tickets for escalations

Call center agent - BYTES (Vodacom)

(2015-03 - 2017-10)

• Resolving customer enquiries
• Customer education on products and services
• Making and receiving phone calls
• Sending and receiving emails
• Customer satisfaction
• Promoting healthy working environment

Sales Assistant - Sports Scene – Gauteng

(2010-10 - 2011-01)

• Customer Service
• Cash register operator
• Sales representative and promotions

Office Administration NCV Level 4 - Office Administration - Ekurhuleni West College (TVET)