Mpho Modise

Producing Security Services

Operation managers at Fidelity Security Services (2024-02 – Present)

Producing Security Services

• Ensuring that contractual requirements are met as stipulated by the Client.
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• Ensuring that Security staff maintains required performance at all times.
• Dealing with all required administration matters.
• Liaising daily with Branch management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by Management
• doing Purchase Orders
• doing Payroll Orders
• ordering Uniform

Promoted to Gold Reef City Casino Site manager at Fidelity Security Services (2019-01 – 2024-02)

Producing Security Services

• Ensuring that contractual requirements are met as stipulated by the Client.
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• Ensuring that Security staff maintains required performance at all times.
• Dealing with all required administration matters.
• Submitting relevant weekly / monthly incident and general reports as required by Management
• doing Payroll Managements
• ordering Uniform
• Effective control and management of staff: Staff postings, duty scheduling and control, Staff appointments, Attendance, leave and payroll management, Performance management, disciplinary, motivating and training
• Access control and risk mitigation management
• Frequent & meaningful interaction on matters relating to safety and security and client input and feedback on various issues
• Attend and/or initiate meetings with client
• Building of external and internal relationships to the benefit of the client and to reinforce practices and policies
• Incident management and ad-hoc security operations
• Investigation, reporting and conclusion of security incidents
• Implementation of all standard operating procedures (SOP) requirements and procedures
• Risk management and analysis: Implementation of strategies and goals to achieve competitive/pro-active safety and security advantages, Monitoring, reporting and recommendations for amendments and/or training to mitigate risks, Security audits and reports to determine risks, needs and assessments
• General HR and security system management
• Analysis and optimization of resources and processes
• Investigations, report writing and conclusions
• Standard Operating Procedures
• MS Office
• Appropriate experience in the management of staff: Labour relations (disciplinary, grievances & union matters) legalities and fundamentals, Payroll management, Performance management and analysis, Goal orientated training and motivation

Promoted to Operation managers at Fidelity Security Services (2016-11 – Present)

Producing Security Services

• Ensuring that contractual requirements are met as stipulated by the Client.
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• Ensuring that Security staff maintains required performance at all times.
• Dealing with all required administration matters.
• Liaising daily with Branch management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by Management
• doing Purchase Orders
• doing Payroll Orders
• ordering Uniform
• Effective control and management of staff: Staff postings, duty scheduling and control, Staff appointments, Attendance, leave and payroll management, Performance management, disciplinary, motivating and training
• Access control and risk mitigation management
• Frequent & meaningful interaction on matters relating to safety and security and client input and feedback on various issues
• Attend and/or initiate meetings with client
• Building of external and internal relationships to the benefit of the client and to reinforce practices and policies
• Incident management and ad-hoc security operations
• Investigation, reporting and conclusion of security incidents
• Implementation of all standard operating procedures (SOP) requirements and procedures
• Risk management and analysis: Implementation of strategies and goals to achieve competitive/pro-active safety and security advantages, Monitoring, reporting and recommendations for amendments and/or training to mitigate risks, Security audits and reports to determine risks, needs and assessments
• General HR and security system management
• Analysis and optimization of resources and processes
• Investigations, report writing and conclusions
• Standard Operating Procedures
• MS Office
• Appropriate experience in the management of staff: Labour relations (disciplinary, grievances & union matters) legalities and fundamentals, Payroll management, Performance management and analysis, Goal orientated training and motivation

Transferred to Midrand Branch to Operation Administrator for Area Manager and 4 Operation managers at Fidelity Security Services (2015-03 – 2016-11)

Producing Security Services

• Efficient general office administration
• taking dictation and minutes of the meeting
• organising meeting, travelling arrangements
• Checking on Area Manager emails and responding on them
• Follow up on Pay queries for Security Officers
• Do Manpower, Contract, Site Instruction, Site Survey, Security report, Supervisor / Manager Visits, minutes of the meeting
• COIDA (updating)
• Follow up on claims (when payment to be done by third party / company paying the client)
• Meeting deadline on Security reports, monthly Reports, Area Manager Reports
• Assist Ops Managers with Administration, typing of documents, compiling of reports
• doing Petty Cash & Cheque Requisition
• doing capexes
• doing cellphone requisition, disposals
• Loading Orders on E-Sales (Sales Orders)
• Assist with the archives, filing systems as well as updating and filing of site contracts
• reading / printing out mail for Area Manager
• ordering equipment & arranging for the repair
• Administer the fleet log books
• Assist with Monthly reports
• Assist Ops Managers on leasing with Clients
• Visit Sites – If no ops manager available
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• Ensuring that Security staff maintains required performance at all times.
• Dealing with all required administration matters.
• Liaising daily with Branch management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by Management
• doing Purchase Orders
• doing Payroll Orders
• ordering Uniform

Promoted to secretary for Area Manager at Fidelity Security Services (2014-01 – 2015-02)

Producing Security Services

• taking dictation and minutes of the meeting
• organising meeting, travelling arrangements
• Checking on Area Manager emails and responding on them
• Follow up on Pay queries for Security Officers
• Do Manpower, Contract, Site Instruction, Site Survey, Security report, Supervisor / Manager Visits, minutes of the meeting
• Marketing Loans for the Company
• WCA (updating)
• follow up on claims (when payment to be done by third party / company paying the client)
• Meeting deadline on Security reports, monthly Reports, Area Manager Reports
• Assist Ops Managers with Administration, typing of documents, compiling of reports
• doing Purchase Orders
• doing Payroll Orders
• ordering Uniform
• doing Petty Cash & Cheque Requisition
• reading / printing out mail for Area Manager
• ordering equipment & arranging for the repair

Office Admin - ISO at Fidelity Security Services (2012-04 – 2014-01)

Producing Security Services

• filling of ISO document (Manpower, Contract, Site Instruction, Site Survey, Security report, Supervisor / Manager Visits, minutes of the meeting)
• Marketing Loans for the Company
• WCA (updating)
• follow up on claims (when payment to be done by third party / company paying the client)
• check of daily / Weekly and monthly paperwork –Supervisor & Manager
• Ensure that vehicles are in good working order and kept clean. Logbook and tool inventories must be up to date.
• the control of the enrolment data
• Submitting of reports (daily / weekly / monthly)
• Correct and accurate completion of administrative & operational document
• Correct and timeous planning, implementation, negotiation and control
• assisting Operation managers, Secretary
• booking the supervisor for their shift
• doing Purchase Orders
• doing Payroll Orders
• ordering Uniform
• doing Petty Cash & Cheque Requisition
• reading / printing out mail for Regional Manager
• ordering equipment & arranging for the repair
• typing out crime minutes for all branches

Office Admin at Amoretti Wood Products (2007-08 – 2012-03)

Factory (Manufacturing wooden doors & frames)

• dealing with incoming email, faxes and post
• taking dictation and minute organising travel and preparing complex travel itineraries
• planning, organising and managing events
• organising and attending meetings and ensure that the manager is well-prepared for the meeting
• managing the diary and reviewing filling and office systems
• monitoring cell phone expenditure
• monitoring and maintenance of photocopiers
• Ordering of stationery and hardware
• assisting with payslips
• assisting with invoicing and follow up of outstanding debtors
• general filing of documentation
• general office administration
• maintaining the switchboard (i.e. handling of telephonic queries, providing staff with external telephone lines when necessary
• Deal with suppliers and clients.
• typing of quotes
• processing order
• doing drawings and putting them on production

Reception & Office Admin at Quality Assuring (Staffing, Training & Recruiting) (2007-02 – 2007-07)

Reception (Temp) at NTC Trailer Solutions & DW Trucks (Motor Industry) (2006-02 – 2006-11)

NHC in Accountancy – UNISA (2004-01)

Senior Certificate in Commerce – Town View High School (2003)