Vusi Ndaba

A highly accomplished and results-oriented professional with extensive experience in multi-unit franchise management and operations, adept at driving brand integrity, implementing strategic business plans, and fostering strong client and supplier relationships. Proven ability to lead and develop teams, manage complex budgets, and ensure adherence to rigorous operational and hygiene standards within fast-paced environments. Seeking to leverage a comprehensive skill set in customer service, problem-solving, and staff development to contribute to organizational success.

Operations Manager - Fedserv Canteen Management

(2022-02)

Franchise Manager - Famous Brands Head office-Mythos Fine Dining

(2020-05 - 2022-01)

• Managing stores, Auditing operations, Implementing plans & budgets
• Bench-marking performance, Protecting brand integrity
• Identifying training needs, Monitoring competitors, Implementing OJT & coaching
• Assisting marketing strategies, Ensuring marketing campaigns
• Acting as brand custodian, Adhering to requirements, Overseeing HR & IR
• Driving development, Strategic marketing

Patrao - Nando's Fleurdal– Bloemfontein - Bloemfontein

(2017-03 - 2020-04)

• Marketing business & recruitment, Delegating & financial management
• Stock & system oversight, Customer service & compliance
• Performance reviews & meetings, Food cost management, Supplier relations
• OH&S adherence, Report generation, Pricing updates, Team training
• Operational procedures, Problem resolution, Budget monitoring
• Brand integrity

RGM - Vovotelo Bistro & Bakery-Parkhurst - Parkhurst

(2015-02 - 2016-01)

Operator - Panarottis Pizza Pasta Bloemfontein - Bloemfontein

(2010-06 - 2015-01)

• Coordinating, Administering, Receiving and ordering stock, Handling cash ups
• Controlling crockery and cutlery, Managing waiters' salaries
• Overseeing customer service, Interacting with customers
• Handling customer bookings, Practicing hygiene
• Addressing customer complaints, Counting food cost weekly and monthly
• Ensuring product consistency, Maintaining acceptable store standards
• Assisting waiters with sales mix, Overseeing waiter training
• Managing waiter understanding

Senior Manager - Spur Smokey Ridge -Witbank - Witbank

(2005-04 - 2009-06)

• Doing Cash Ups, Handling Customers BOOKING, Marketing of Business
• Performing Opening and Closing procedures for the shop, Stock Control
• Training of staff and waiters on monthly basics, Meeting of new clients and suppliers, Customer mania is being followed on every customer
• Handling customer complaints, Payroll work, Administration work
• Inspecting OH&S, Practicing Hygiene on daily basics, ensuring FIFO standards are being accurately followed, Coordinating
• Making sure all standards and procedures are adhered according to franchiser requirements
• Maintain Database of regular customers

RM - KFC - Madiro - Madiro

(2001-11 - 2005-02)

• Stock Controlling Cashing up, Receiving of stock and Ordering of Stock, Handling of Complains
• Budgeting, following Fifo Procedures, Doing Performance Appraisals
• Checking on Emails on daily Basics
• Making sure all procedures are being followed as per company requirements
• Entering Food Cost in the system, Opening and closing procedures of the shop

Grade 12 - Mosonya Secondary School (1997)

Business Management - Lyceum College (1998 - 1999)