Operations Manager - Fedserv Canteen Management
(2022-02)
Franchise Manager - Famous Brands Head office-Mythos Fine Dining
(2020-05 - 2022-01)
- Managing stores, Auditing operations, Implementing plans & budgets
- Bench-marking performance, Protecting brand integrity
- Identifying training needs, Monitoring competitors, Implementing OJT & coaching
- Assisting marketing strategies, Ensuring marketing campaigns
- Acting as brand custodian, Adhering to requirements, Overseeing HR & IR
- Driving development, Strategic marketing
Patrao - Nando's Fleurdal– Bloemfontein - Bloemfontein
(2017-03 - 2020-04)
- Marketing business & recruitment, Delegating & financial management
- Stock & system oversight, Customer service & compliance
- Performance reviews & meetings, Food cost management, Supplier relations
- OH&S adherence, Report generation, Pricing updates, Team training
- Operational procedures, Problem resolution, Budget monitoring
- Brand integrity
RGM - Vovotelo Bistro & Bakery-Parkhurst - Parkhurst
(2015-02 - 2016-01)
Operator - Panarottis Pizza Pasta Bloemfontein - Bloemfontein
(2010-06 - 2015-01)
- Coordinating, Administering, Receiving and ordering stock, Handling cash ups
- Controlling crockery and cutlery, Managing waiters' salaries
- Overseeing customer service, Interacting with customers
- Handling customer bookings, Practicing hygiene
- Addressing customer complaints, Counting food cost weekly and monthly
- Ensuring product consistency, Maintaining acceptable store standards
- Assisting waiters with sales mix, Overseeing waiter training
- Managing waiter understanding
Senior Manager - Spur Smokey Ridge -Witbank - Witbank
(2005-04 - 2009-06)
- Doing Cash Ups, Handling Customers BOOKING, Marketing of Business
- Performing Opening and Closing procedures for the shop, Stock Control
- Training of staff and waiters on monthly basics, Meeting of new clients and suppliers, Customer mania is being followed on every customer
- Handling customer complaints, Payroll work, Administration work
- Inspecting OH&S, Practicing Hygiene on daily basics, ensuring FIFO standards are being accurately followed, Coordinating
- Making sure all standards and procedures are adhered according to franchiser requirements
- Maintain Database of regular customers
RM - KFC - Madiro - Madiro
(2001-11 - 2005-02)
- Stock Controlling Cashing up, Receiving of stock and Ordering of Stock, Handling of Complains
- Budgeting, following Fifo Procedures, Doing Performance Appraisals
- Checking on Emails on daily Basics
- Making sure all procedures are being followed as per company requirements
- Entering Food Cost in the system, Opening and closing procedures of the shop
