Mpho Ramakonya

Goal oriented and driven by passion for people. Believe in continuous learning because we can never stop growing and improving. Hardworking and enthusiastic individual with a strong passion for people. Excellent written & communication skills, excellent preparation & organizational skills, team player, goal driven, creating and maintaining relationships.

HR Consultant - Afrocentric / Medscheme

(2025-06 - 2026-03)

• Delivery of HR Operational Services
• Understand and implement the people strategy to support business operations
• Dealing with all queries from call centers such as Bonitas
• Partners with management to understand performance, productivity and other people challenges
• Facilitate all recruitment, selection and assessment processes
• Facilitate the relocation and onboarding of employees
• Explain payroll and benefits queries and disputes
• Work with management to understand and troubleshoot employee relations issues
• Proactively engage with all stakeholder to feel the pulse of the Business unit
• Work with management and staff to implement the Sun Way Culture and Sun values
• Work with management and staff to facilitate and improve employee engagement projects
• Capture changes in the HR System in line with operational changes
• Facilitate the flow of paperwork to support changes
• Update personnel files
• Update the data integrity in the HR system
• Prepare audit documentation in line with policy and procedure
• Track leave liabilities and sick leave balances
• Compile and monitor reports on all people processes and analytics
• Compile relevant reporting for the unit
• Track Employment equity and skills development statistics
• Facilitate the performance management process
• Tracks and analyses performance results across the business operations
• Conduct analyses to investigate issues being experienced in the operations
• Make recommendations to improve performance
• Facilitate learning solutions relevant to identified gaps
• Be a change agent and communicate on change plans
• Participate and assist operators with the implementation talent and career processes
• Implement transformation plans and initiatives for the business unit
• Understand and execute against the standard operating procedures for HR Processes
• Be the custodian of HR processes when interacting with operations
• Monitor compliance of HR Practices in line with labour legislation
• Escalate areas of concern to HR Management
• Understand the objectives, measures, benefits and deadline requirements for the completion of HR projects
• Co-ordinate and implement HR projects
• Co-ordinate activities for operational areas
• Provide feedback to HR Management on challenges, obstacles and successes
• Monitor delivery and prepare reports on the progress on the implementation plan
• Update electronic files to ensure appropriate documentation
• Trouble shoot and support the operators
• Encourages the integration of organisational values, with the culture and the Employees' ways of working
• Assist with the scheduling of communication and other events
• Prepare communication as required
• Provide input around identified risks and recommendations
• Capture and update training events and records in the learning system
• Capture all skills spend in the system
• Track skills spend and documentation for BBBEE reporting
• Assist in the compilation of skills development data for reporting purposes
• Co-ordinate induction processes to support onboarding
• Co-ordinate and assist in the professional facilitation of compliance programmes
• Co-ordinate logistical arrangements for facilitated learning programs on site
• Co-ordinate and track learnership contracts and documentation
• Co-ordinate logistics and prepare filing for audits
• Be available and respond to daily queries in the areas of HR Policy, recruitment, onboarding, performance management, employee relations and labour legislation
• Initiates and sustains continuous dialogue with the Operational teams on change issues
• Maintain relationships with key HR stakeholders
• Stay informed of HR practices, policies and labour legislation
• Build trusted and respected relationships with internal stakeholders
• Act as a point of contact for learning providers and BBBEE auditors
• Work in a fast-paced environment

HR Consultant - Excellerate Services

(2024-02 - 2025-05)

HR Consultant supporting WFC & WFCU operations with compliance, recruitment, talent mobility, onboarding, employee relations, payroll support, training needs identification, and HR project management.

• Ensure compliance with HR policies and procedures within WFC & WFCU
• Manage end-to-end recruitment, including sourcing, screening, interviewing, and selection
• Ensure compliance with recruitment policies and best practices
• Support internal talent mobility, including transfers and promotions
• Responsible for offer of employment & candidate relationship through to start date
• Oversee new starter induction and onboarding
• Maintain the company's biometric system
• Capture and monitor daily attendance tracker
• Ensure that payroll information is collated and submitted to the Payroll Specialist
• Serve as back-up to Payroll Specialist for weekly wages to be processed
• Management of employee relations to support, enhance and strengthen the relationship between employees, their representatives and employers
• Support Production Manager with the maintenance and allocation of incentives
• Partner with Team Leaders, Supervisors and Managers on action plans to address non-performance and capability gaps
• Provide sound HR solutions to workforce issues
• Proactively identify potential concerns and mitigate risk
• Maintain company organization charts
• Partner with employees to investigate and resolve concerns and workplace issues
• Identify training and development needs within WFC / WFCU & propose training plans
• Ensure that all regulatory / compliance training is completed annually
• Ensure that all statutory & SETA requirements are met
• Ensure that WSP and ATR process is completed annually
• Process terminations and ensure that exit paperwork is submitted timeously
• Collect and interpret data across the portfolio to improve business outcomes
• Participate in and / or manage HR projects as and when required
• Assisting other HR team members during high workload periods
• Coordinate staff welfare logistics for WFC & WFCU

Senior HR Consultant - Deloitte & Touché

(2022-09 - 2024-05)

Strategic partnering supporting and delivering on the talent strategy whilst ensuring alignment with business strategy and applicable service line / ICS Function. Demonstrating understanding of the business from a Growth, Transform and Brand perspective and incorporating these into the Talent Strategy.

• Support and deliver on the talent strategy
• Ensure alignment with the business strategy and that of the applicable service line / ICS Function
• Demonstrate an understanding of the business from a Growth, Transform and Brand perspective
• Incorporate Growth, Transform and Brand considerations into the Talent Strategy
• Ensure Talent solutions developed contribute to the business achieving its GTB goals

B-Administration - Administration - University of Venda (2011 - 2011)

HRM - Human Resource Management - MANCOSSA (2022)

Senior Certificate - Setotolwane Secondary School (2007 - 2007)

Computer Literacy (2011 - 2011)