Mphonyane Mahlako

​I am a highly disciplined professional with over 9 years of experience in high-volume client coordination and clinical excellence. As a HubSpot Certified Specialist, I excel at bridging the gap between clinical expertise and modern digital operations. I specialize in telephonic lead qualification, appointment setting, and providing clear, reassuring guidance to clients while maintaining 100% data integrity. My background has equipped me with exceptional interpersonal skills, professional phone etiquette, and the ability to build immediate trust in fast-paced environments.

• Registered Nurse Midwife | Ministry of Health (Maseru, Lesotho)
  • ​Serve as the primary point of contact for high-volume units, ensuring all clients feel supported and professionally informed.

  • ​Conduct initial screenings and discovery inquiries to accurately match individuals to the correct services.

  • ​Utilize digital record systems to document 100% of interactions with meticulous accuracy.

  • ​Research Assistant (Appointment Coordination) | EGPAF
    • ​Managed complex study calendars and scheduled participant appointments to ensure data consistency.

    • ​Conducted proactive telephonic follow-ups to remind clients of upcoming sessions, significantly reducing missed appointments.

• ​Executed robust outbound calling and recruitment strategies to onboard individuals into specialized programs.

• ​Managed complex scheduling and implemented reminder systems to increase attendance and retention.

Diploma in General Nursing and Midwifery – National Health Training College.

​Digital Marketing & SEO Certification – HubSpot Academy.

​HIPAA (Data Privacy & Compliance) Certificate – Alison.

​AI for Business Professionals Certificate – HP Life.

​Introduction to Clinical Research Certificate – The Global Health Network