Mpumy Mathembisa

Organized and customer-focused retail professional with 5+ years' experience at Checkers, progressing from General Assistant to Money Market Clerk. Expertise in POS systems, cash handling, stock control, HACCP compliance, and conflict resolution. Strong record of maintaining accuracy, ensuring food/animal welfare standards, and promoting sales through excellent service.

Money Market Clerk - Checkers Pty Ltd

(2023 - 2025)

• Processed daily financial transactions with 100% accuracy, including cash handling, deposits, and withdrawals.
• Recorded and reconciled securities transactions, ensuring all records matched company and regulatory standards.
• Maintained and updated financial records and databases, verifying data integrity to prevent discrepancies.
• Ensured full compliance with financial regulations, company policies, and FICA requirements.

Customer Service Champion - Checkers Pty Ltd (South Gate)

(2020-06 - 2023-12)

• Resolved customer queries and complaints efficiently, maintaining a 95%+ satisfaction rate and reducing escalations to management.
• Assisted customers with product locations, pricing, returns, exchanges, and Money Market transactions to ensure a seamless shopping experience.
• Promoted Checkers loyalty programs, promotions, and store services to drive customer retention and increase sales.
• Trained and supported new cashiers and floor staff on customer service standards, POS systems, and company procedures.

Front End Cashier - Checkers Pty Ltd Vereeniging

(2018 - 2020)

• Processed 100+ daily customer transactions with speed and accuracy, handling cash, card, and mobile payments while balancing till at shift-end.
• Operated POS systems and cash registers, scanning items, applying discounts, and resolving pricing discrepancies.
• Delivered excellent customer service by greeting shoppers, packing goods, and handling queries on products, returns, and promotions.
• Maintained a clean, organized checkout area and assisted with stocking impulse-buy items and till point displays.

General Assistant - Checkers Pty Ltd Vereeniging

(2017 - 2018)

• Conducted stock counts and inventory checks to maintain accurate stock levels and minimize shrinkage.
• Provided flexible support across departments during staff shortages, including bakery, perishables, and grocery sections.
• Enhanced customer shopping experience by assisting on the shop floor, answering queries, and directing customers to products.
• Supported front-end operations by packing customer purchases, managing trolleys, and keeping checkout areas organized.

Fish shop assistant - Checkers Pty Ltd Vereeniging

(2017 - 2017)

• Prepared, portioned, and displayed fresh fish and seafood products daily, ensuring compliance with food safety and HACCP standards.
• Advised customers on product selection, cooking methods, and specials, providing knowledgeable service to drive sales.
• Maintained hygiene and cleanliness of fish counters, utensils, and cold rooms in line with health and safety regulations.
• Managed stock rotation and date checks using FIFO principles to ensure freshness, minimize waste, and prevent shrinkage.
• Operated scales and POS system to weigh products, label correctly, and process customer payments accurately.

PetShop assistance - PetShop Science

(2025 - 2025)

• Assisted customers with pet product selection, providing advice on pet food, accessories, and care based on animal type and needs.
• Managed stock of pet food and supplies, conducting stock checks, rotating products using FIFO, and reporting low inventory to management.
• Processed customer transactions on POS system, handled special orders, and promoted pet-related promotions and loyalty programs.
• Ensured compliance with animal welfare standards and health regulations while maintaining a safe environment for animals and customers.

Basic computer literacy - Educourse Online Learning (2025 - 2025)

Certificate of completion - Customer Service - CURSA (2025 - 2025)

Certificate - Office Administration - Educourse Online Learning (2025 - 2025)

Level 1 - First Aid - BJS Risk Assessment and Training cc (2018 - 2018)

Matric - Qoqa Secondary School (2015 - 2015)