Mshengu Master

To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.

Vodacom Prepaid call center Agent (Inbound) - Altron Bytes People Solutions (Vodacom)

(2020-11 - 2021-12)

• Taking all incoming calls from prepaid vodacom customers
• Assist customers with Sim swap
• Assisting prepaid vodacom Customers with network connections
• Assisting prepaid vodacom customers with pin/puk
• Handle questions and complaints for prepaid vodacom customers
• Resolving all queries for prepaid vodacom customers

CellC postpaid call center Agent (Inbound) - Merchants (Cell C)

(2022-05 - 2023-06)

• Handling all incoming calls from cell C postpaid customers
• Assisting cell C customers with Sim swap
• Provide a proper solutions to a customer by navigating on the system
• Assisting customer with their debit order
• Arrange the payment for the customers
• Assisting the customer with their bill

Call center Agent (Inbound and Outbound) - Netstar Car Tracker

(2025-01 - 2026-05)

Customer Service Agent, Product Support Department

• Identifying and resolving technical issues with tracking devices
• Coordinating replacement of faulty or damaged devices
• Assisting with software updates or configuration changes
• Repairing or replacing faulty hardware components
• Running diagnostic tests to identify issues with tracking devices
• Providing technical support and guidance to customers on troubleshooting and repair procedures
• Escalating complex technical issues to senior technicians or specialized support teams
• Maintaining records of repairs, replacements, and technical issues

Grade 12 - Kheto Nxumalo Agricultural High School (2013)