Vodacom Prepaid call center Agent (Inbound) - Altron Bytes People Solutions (Vodacom)
(2020-11 - 2021-12)
- Taking all incoming calls from prepaid vodacom customers
- Assist customers with Sim swap
- Assisting prepaid vodacom Customers with network connections
- Assisting prepaid vodacom customers with pin/puk
- Handle questions and complaints for prepaid vodacom customers
- Resolving all queries for prepaid vodacom customers
CellC postpaid call center Agent (Inbound) - Merchants (Cell C)
(2022-05 - 2023-06)
- Handling all incoming calls from cell C postpaid customers
- Assisting cell C customers with Sim swap
- Provide a proper solutions to a customer by navigating on the system
- Assisting customer with their debit order
- Arrange the payment for the customers
- Assisting the customer with their bill
Call center Agent (Inbound and Outbound) - Netstar Car Tracker
(2025-01 - 2026-05)
Customer Service Agent, Product Support Department
- Identifying and resolving technical issues with tracking devices
- Coordinating replacement of faulty or damaged devices
- Assisting with software updates or configuration changes
- Repairing or replacing faulty hardware components
- Running diagnostic tests to identify issues with tracking devices
- Providing technical support and guidance to customers on troubleshooting and repair procedures
- Escalating complex technical issues to senior technicians or specialized support teams
- Maintaining records of repairs, replacements, and technical issues
