Zwelithini Reginald Radebe

Excellent communication skills and ability to resolve obstacles swiftly. Competent in Microsoft Office applications, Excalibur 4, DM11 Debt Manager and BI report debt system. Ability to perform well in a team environment.

Credit Consultant at Mac Robert Attorneys (2026-01 – Present)

• Credit consultation through soft collect systems (CACS, Excalibur 4 and CPB)
• Collecting on Standard Bank books (Personal loan early stage & late late stage, overdraft)
• Effective consultation method applications to reach set targets and KPI expectations

Call Center Agent at Velile Tinto and Associates Attorneys (2025-01 – 2026-01)

• Credit consultation through soft collect systems (DM11 Absa Recoveries System, Excalibur 4 and CPB)
• Collecting on ABSA books (Personal loan early stage & late stage/Legal)
• Effective consultation method applications to reach set targets and KPI expectations

Call Center Agent at Ver Tex Solutions (2020-01 – 2025-01)

• Receiving incoming calls and making outgoing calls daily
• Resolving debtor queries and doing escalations
• Ensuring excellent performance through performance management and target drive

Call Center Agent at Generic Insurance Company (Care Call) (2019-01 – 2020-01)

• Receiving incoming calls and making outgoing calls daily
• Resolving client queries and doing escalation
• Data capturing and updating daily sales and trends

Diploma in Marketing Management – Damelin (2012-01 – 2015-01)

Grade 12 – Jkekana High (2005-01 – 2009-01)