Mukhethwa Munisi

Dedicated and detail-oriented pharmaceutical assistant with over 6 years of experience in medication packing, inventory management, and customer service within a pharmacy environment. Proven ability to manage multiple tasks with precision and maintain high standards of accuracy in a fast-paced setting. Skilled in patient communication, problem solving, and working under pressure.

Committed to enhancing operational efficiency and ensuring patient safety through meticulous handling of pharmaceutical orders.

Call Center Agent at Medipost Pharmacy (2022-01 – Present)

• Respond to patient inquiries and provide assistance regarding medication deliveries.
• Update patient records and contact information accurately in the system.
• Resolve patient concerns and complaints effectively and professionally.
• Coordinate with logistics teams to ensure timely medication dispatch.
• Maintain patient confidentiality and comply with data protection policies.
• Monitor and document recurring issues for continuous service improvement.

Fine Pick Picker at Medipost Pharmacy (2017-01 – 2022-12)

• Selected medications according to tote orders using FIFO/FEFO methods to maintain stock rotation.
• Verified medication against prescriptions to ensure accuracy before packing.
• Maintained inventory control by reporting discrepancies and shortages.
• Adhered strictly to safety and quality control standards in medication handling.
• Assisted with packaging and labeling medications accurately.
• Collaborated with pharmacy staff to streamline medication preparation processes.

Qualified Basic Pharmacist Assistant in Pharmaceutical Assistance – Medipost Pharmacy (2021-12)

Matric in Grade 12 – Ongedacht High School (2016-12)