Musa Mbhele

Customer Service Representative

Talent

Louis TrichardtMember since July 10, 2026

MS Office (Word, Excel, PowerPoint)Verbal and written communicationAttention to detailAdministrative skills and highly organizedAbility to work under pressureTeam player and ability to work independentlyExcellent customer serviceCritical thinking and analytical skills

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MS Office (Word, Excel, PowerPoint)Verbal and written communicationAttention to detailAdministrative skills and highly organizedAbility to work under pressure

About

Customer Service Representative skilled in managing client interactions, resolving issues, and providing excellent support to enhance customer satisfaction. Handled inquiries, complaints, and account management with professionalism and efficiency, while maintaining a positive and empathetic approach. Strong communication skills, patience, and problem-solving abilities, effectively utilizing CRM tools to track customer interactions and ensure follow-up.

Self-motivated with a proven ability to work independently or as part of a team in fast-paced environments, consistently meeting performance goals and supporting organizational success through outstanding customer service.

Experience

Collections Agent - Nutun

(2024-07)

Handling both inbound and outbound phone calls
Managing customer inquiries, and providing information proactively while addressing any questions or concerns from clients.

Personal Financial Advisor - Old Mutual Personal Financial Advice (PFA)

(2023-09 - 2023-10)

Evaluating clients' financial circumstances to understand their unique needs, offering tailored guidance on various financial products.
Advising on areas such as investments, tax planning, estate management, college savings plans, insurance, mortgage options, and retirement planning.

Tele-prospector - Old Mutual Personal Financial Advice (PFA)

(2023-03 - 2023-08)

Initiating and conducting calls with clients to gain a comprehensive understanding of their financial requirements, discussing their goals and concerns in detail, and, when appropriate, directing them to a dedicated personal financial advisor for specialized advice and personalized financial

Field Agent - Cover Direct

(2021-01 - 2021-06)

Interact directly with clients to assess needs, design personalized coverage plans, and determine eligibility through effective communication and judgment.
Employ sales tactics to encourage premium upgrades and close deals, document client details, facilitate the application process, and ensure contracts are legally binding.
Maintain high productivity and self-motivation while utilizing multiple communication systems with minimal supervision.