Musa Msiza

My name is Musa, I'm 35 years old. I'm a hard worker who is attentive to detail and deadline driven. I'm currently unemployed and looking for temp or permanent employment. I have experience in administration, reception and data entry. I have also done transcription jobs.

System Operator & Inventory Clerk

Shoprite Distribution Centre, Centurion, Gauteng. For six months

Updating IROKAs for different stores and tracking them

Maintaining and updating records of stock in the warehouse

Counting the stock to verify if the system is accurate

Reporting discrepancies between physical counts and computer records Move received stock from @locations, and allocate the stock to suitable reserves

Inventoried warehouse stock on monthly, quarterly and annual basis

Traced item history to determine reason for discrepancies between inventory and stock control records

Health and Safety Rep & Administrator

Pick N Pay Under Impect Human Resources, Kempton Park, Gauteng. For three years

Making sure that all employees are wearing proper uniform and PPE for kitchen, bakery and deli stuff.

Check temperature on fridges, if it's above a desired temperature, report it to have it fixed.

Ordering and distributing cleaning material, check First Aid boxes; check if fire extinguishers have been serviced for the entire complex, removing expired stock from fridges and shelves

Printing and changing PI labels on the shelves And making sure all price changes are updated.

Complied with safety, health, and environmental regulations as prescribed by law.

Customer Service Operator

Traffic Management Technologies, Midrand, Gauteng. For three years

Data capturing, new customer registrations, inbound and

Outbound calls, tag replacements, stock taking,

General administration

Achieved high satisfaction rating through proactive one-call resolutions of customer issues

Responded to customer comments and questions via LiveChat during shifts Resolved concerns with products or services to help with retention and drive sales

Addressed customer account discrepancies and concerns

Detailed payment options and explained price, receipt and billing details to customers

Researched issues through identification of similar past problems and recommended most appropriate solution

Placed outbound customer service or customer satisfaction calls to follow up on issues

Helped large volume of customers every day with positive attitude and focus on customer satisfaction

Sought out extra training opportunities to enhance customer relationship management abilities

Maintained and managed customer files and databases

Escalated complicated customer account issues to supervisors and help desk workers

Documented and detailed calls and complaints using call center's CRM database

Attended telephone skills and program information training sessions to boost aptitude

Addressed escalated customer service issues sent from sales and service teams to save customer relationships

Adhered to company policies and scripts to consistently achieve call-time and quality standards

Performed various clerical duties by filing and faxing documents and creating customer databases

Responded to customer calls and emails to answer questions about products and services.

Grade 12 - Comatech College

Diploma in Business Administration - Alison.com