Musa Shivambu

I have more than 4 years working in retail inviroment for different companies i refer to myself as best customer services provider and very hard working person

SALES REPRESANTATIVE at XLP DOCUMENT SOLUTION (XEROX PRINTERS) (2025-04 – 2025-11)

• Prospecting and Lead Generation: Identifying potential customers and generating leads
• Needs assessment: Understanding client needs, challenges and opportunities
• Solution Development: Designing and developing solutions that meet client needs
• Presentation and Demonstration: Presenting and Demonstrating Xerox products and services
• Negotiation and Closing: Negotiating contracts and closing sales
• Account Management: Managing existing account, providing business reviews, and seeking new business opportunities
• Meeting Sales Target: Achieving revenue and profit objectives
• Technical Knowledge: Staying up to date on Xerox technology and product changes
• Communication and Interpersonal skills: Communicate effectively with clients, both verbally and in writing
• Relationship Building: Building and maintaining strong relationships with clients
• Sales Strategies: Executing sales strategies to meet or exceed Company goals

Sales consultant at THE MATTRESS WAREHOUSE (POLOKWANE) (2024-09 – 2025-03)

• Sell the services and solution the company offers
• Find new business opportunity and maintain a healthy pipeline for future deals
• sales
• cash-ups
• Receipting
• Ageing
• Following up with suppliers on orders
• drive towards monthly required GP
• Complete Need -Analysis
• Keep up to Date with Product knowledge
• Upselling
• Ensure 0 Receivables and balanced stock take every month
• Merchandising, housekeeping(Maintain clean store) and store presentation
• Maintain good supplier relation
• Following and assisting with store procedures (dispatch/ receiving/ stock take) as per performance review

Manager at PEP Cell (2023-07 – 2024-04)

• Driving sales by focus on customer service
• Maintenance of the store image
• Minimise stock loss
• Stock Management and promotional implementation
• Stock and Cash handling procedure
• Manage cost according to company culture
• Ensure administrative duties within the store are done according to company guidelines
• Leading a dynamic team of Dynamos
• Taking responsibility for team training, coaching and performance
• Maintain general health and housekeeping standards

Sales Consultant at Cosmo Net PTY LTD (MTN SA) (2020-01 – 2022-07)

• Conduct prospecting tasks for potential customers using various direct methods such as calling leads and assisting walk in clients
• Managing administrative work
• Conduct all Sale activities with the highest degree of Professionalism and integrity
• Resolving Complaints
• Be a Positive representative of the company and its brand in the marketplace
• Reaching store targets monthly as per company Standards
• provide feedback to sales manager

Sales Consultant at Vodacom Shop (Vodacom Masingita Mall Giyani) (2018-05 – 2020-01)

• Conduct prospecting tasks for potential customers using various direct methods such as calling leads and assisting walk in clients
• Managing administrative work
• Conduct all Sale activities with the highest degree of Professionalism and integrity
• Resolving Complaints
• Be a Representative of the company and its brand in the marketplace
• provide feedback to sales manager

Inventory Administrator (Depot Giyani) at MTN (2013-10 – 2018-07)

• Responsible for stock holding, ensure optimal Levels in line with framework
• Responsible for receipts and dispatch of stock
• Ensure adherence to all PPP's across the functional areas
• Compile stock report
• Creating in-store templates and signage's
• Apply first in and first out principle in inventory control
• Responsible for physical receipting of stock and all associated documentation
• Responsible for and control physical stocktake in respective store on daily, Weekly and monthly basis

Field Technician (FNB Speed Point) at Bytes technology group (Limpopo Region) (2010-05 – 2013-06)

• Action and close new calls within customer SLAs and MTTR/MTTC
• Plan and manage daily activities and follow up on CL calls
• Minimize recalls for traditional business and desktop support
• Ensure a first time fix rate
• Maintain and manage sufficient boot stock
• Complete and hand back any faulty parts (RAs) or customer RAs within 3 days
• Verify and sign warehouse reports, reconciling all discrepancies
• Book parts usage to the correct call and manage assigned calls
• Complete all administration within specified time frames as per policies
• Comply with all ISO 9001 procedures
• Concise and accurate feedback to Customer, up to Executive level

Network administrator (Internship) at Thulamela municipality (2008-03 – 2009-02)

• Server Support
• Monitoring network usage on the WAN and LAN
• Technical support (Configuring and maintenance)
• Printer maintenance and Repair
• Help desk support
• Trouble shooting (Firewall)
• Keeping network uptime all time

Matriculation – E.p.p Mhinga High School (2001-12)

Diploma in Information Technology – PC Training and Business College (2007 – 2009)