Mxolisi Kay

Dedicated and experienced administrative and customer service professional with over 15 years of experience in laboratory administration, insurance claims handling, customer support, and retail operations. Strong background in data capturing, client communication, claims processing, and laboratory information systems. Proven ability to work effectively in fast-paced environments while maintaining accuracy and professionalism.

Skilled in problem solving, teamwork, and delivering excellent customer service.

Lab Admin Officer at Haelix Laboratories (2023-12 – 2025-04)

• Managed laboratory administrative duties and documentation
• Captured and maintained accurate laboratory records
• Assisted with sample tracking and reporting processes
• Responded to internal and external laboratory queries
• Ensured compliance with laboratory procedures and standards

Retailor at Royal Homes (2022-08 – 2023-11)

• Assisted customers with product inquiries and sales
• Maintained stock control and merchandising standards
• Managed customer service and daily retail operations
• Processed transactions and maintained accurate records

Claims Advisor (Non-Drivable Claims) at MiWay Insurance (2019-04 – 2020-03)

• Captured and updated client information on company systems
• Verified validity of insurance claims
• Managed customer queries and complaints professionally
• Processed claim payments and service provider invoices
• Kept clients informed throughout the claims process

Claims Advisor (Drivable Claims) at MiWay Insurance (2017-11 – 2019-03)

• Managed insurance claims administration
• Validated client information and claim documentation
• Handled customer communication and dispute resolution
• Processed payments for approved claims and invoices
• Maintained accurate electronic records

Rental Car Salesman at Avis Car Rental (2015-11 – 2016-04)

• Assisted customers with vehicle rentals and bookings
• Processed invoices and customer documentation
• Responded to telephonic customer queries
• Conducted customer follow-ups to ensure satisfaction
• Captured customer information on computerized systems

Laboratory Clerk at National Health Laboratory Service (NHLS) (2005-08 – 2015-09)

• Received and processed pathology specimens
• Captured laboratory data onto the Laboratory Information System (LIS)
• Prepared and submitted samples for laboratory analysis
• Assisted clients with pathology-related queries
• Printed and distributed laboratory reports
• Managed centrifugation and sample preparation procedures
• Communicated pathology results to medical staff telephonically

Grade 12 (Matric) – Willow Crescent High School (2005)

Certificate in Computer Literacy (Basic & Intermediate) – EP Computer Training School (2005)

Certificate in Enrichment Course – EP Computer Training School (2005)

Certificate in Call Centre Training – EP Computer Training School