Naledi Kodisang
Banking Professional with 10+ Years of Experience in Financial Services
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About
A highly skilled banking professional with over 10 years of experience in financial services, customer relationship management, and administrative support. Adept in managing complex banking transactions, analysing financial data, and ensuring compliance with industry regulations. Known for exceptional communication and problem-solving skills, with a proven track record of delivering outstanding customer service. Eager to leverage my skills and experience in a challenging banking environment.
Experience
Universal Banker - Standard Bank
(2013-03 - 2025-08)
- Handle a wide range of banking services, including account management, loans, and financial advice for individual and business clients.
- Conduct financial analysis to identify customer needs and recommend appropriate banking products and services.
- Provide exceptional customer service, building strong relationships with clients and ensuring high levels of satisfaction.
- Ensure compliance with regulatory requirements and internal policies related to banking products and services.
- Manage daily banking transactions, ensuring accuracy and efficiency in processing.
- Resolve customer queries and complaints in a professional and timely manner.
- Perform administrative tasks, including reporting and documentation for banking transactions.
Admin Officer - ABSA
(2011-02 - 2012-08)
- Provided administrative support to the banking team, handling documentation and data entry tasks.
- Managed client queries and processed requests for banking services.
- Organised and maintained records of financial transactions and customer accounts.
- Coordinated schedules and appointments for team members, ensuring effective time management.
- Assisted in preparing reports and presentations for internal meetings.
- Ensured that customer service standards were met and maintained at all times.
- Supported the team in the preparation and execution of banking operations and events.
Education
National Certificate in Banking - Banking - BankSeta (2023)
National Senior Certificate - St Fransciscan Matric Project (2005)
