Namhla Thu
Administration professional
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About
Enthusiastic and reliable Hospitality Professional with 3+ years experience in front office, reservations, and night audit operations. Known for strong customer service, accuracy with financial reporting, and ability to work under pressure. Proficient in MS Office and property management systems. Seeking to contribute to a guest-focused hotel team.
Experience
Night Auditor at The Kelway Hotel (2025-06 – Present)
- Process late check-ins/check-outs and manage high-volume incoming calls via call routing
- Balance daily financial transactions and generate accurate night audit reports
- Conduct property surveillance, respond to emergencies, and maintain guest safety
- Maintain filing systems and ensure data accuracy across PMS and MS Office
Reservations & Booking Agent (2022-11 – 2025-02)
- Handled guest inquiries via phone and email, processed payments and bookings
- Updated reservation systems and maintained booking accuracy
- Upsold services to guests to increase revenue and guest satisfaction
- Provided excellent customer service in a fast-paced tourism environment
Education
Short Course in Service Excellence – Stenden SA (2022 – 2022)
National Certificate in Road Transport Supervision NQF 4 – Open Learning Group (2019 – 2020)
National Certificate in Travel and Tourism N4 (2014 – 2014)
National Senior Certificate in Grade 12 (2010 – 2011)
