Rolandi Ackers

I am an experienced administration, customer service, and retail professional with a strong background spanning office administration, stock control, customer relations, sales support, and team supervision. Supported by a Diploma in Human Resource Management and previous studies towards a BCom in Industrial Psychology, I offer a well-rounded combination of administrative capability, people management skills, and operational support experience. Throughout my career, I have gained valuable experience in administrative coordination, cash handling, customer account support, stock receiving and control, reporting, scheduling, staff supervision, and client-facing environments.

I am proficient in Microsoft Office Suite and CRM systems and is recognised for my strong communication skills, attention to detail, customer-focused approach, and ability to manage multiple responsibilities in fast-paced environments. With my diverse administrative background, strong organisational skills, and experience coordinating people, processes, and customer service functions, I would be well suited to a Branch Administrator role.

Customer Care Assistant, Sales Advisor & Cashier - HiFi Corporation

(2022-07 - 2024-12)

• Welcome customers, provide product information, and assist with queries in a professional and friendly manner.
• Advise customers on product features, benefits, warranties, and promotions to maximize sales opportunities.
• Assist customers in selecting the right products to suit their needs, upselling and cross-selling where appropriate.
• Process customer purchases accurately at the point-of-sale (cash, card, and digital payments).
• Handle customer exchanges, refunds, and returns in line with company policy.
• Maintain high standards of merchandising, stock replenishment, and overall store presentation.
• Monitor stock levels, report shortages, and assist in receiving and unpacking deliveries.
• Resolve customer complaints or escalate to management when necessary.
• Stay up to date with the latest product knowledge and promotions.
• Ensure compliance with company policies, health and safety standards, and security procedures.
• Contribute to team targets and overall store sales goals.
• Provide after-sales support, including warranty information and product troubleshooting guidance.

Nightshift Supervisor - Afriboom Cleaning Services (Tygerberg Hospital)

(2018-07 - 2021-07)

Contract ended (company not awarded contract)

• Supervise, lead, and support nightshift cleaning staff to ensure hospital areas are maintained to the highest hygiene and infection control standards.
• Allocate tasks and monitor performance of team members across wards, operating theatres, and common areas.
• Conduct regular inspections to ensure compliance with hospital protocols, Afriboom standards, and Department of Health requirements.
• Manage shift rosters, staff attendance, and report any absenteeism or shortages to management.
• Provide on-the-job training, guidance, and corrective feedback to team members.
• Ensure safe use and proper storage of cleaning chemicals, machinery, and equipment.
• Handle urgent cleaning requests and respond to emergencies (spillages, contamination risks, biohazard incidents).
• Maintain accurate shift records, incident reports, and handover notes for the day shift management team.
• Uphold Occupational Health and Safety standards, ensuring staff adherence to PPE requirements.
• Serve as the first point of escalation for staff queries, minor grievances, and disciplinary issues during night hours.
• Liaise with hospital staff and management to resolve issues promptly and professionally.
• Drive a culture of teamwork, accountability, and service excellence within the nightshift team.

Cashier / Sales Assistant - Walton's Stationary

(2015-01 - 2017-01)

Store Closed (retrenched)

• Greet customers, assist with product enquiries, and provide professional customer service.
• Process sales transactions quickly and accurately at the point-of-sale (cash, card, EFT, vouchers).
• Advise customers on stationery, office supplies, and promotional items, recommending suitable alternatives when required.
• Assist in merchandising, restocking shelves, and maintaining a clean, organised store layout.
• Monitor stock levels on fast-moving items (back-to-school essentials, office consumables) and report shortages to management.
• Handle exchanges, refunds, and returns in accordance with company policy.
• Support promotional campaigns, upselling and cross-selling relevant products.
• Ensure till float, cash-ups, and daily reconciliations are balanced and recorded accurately.
• Assist with special orders or bulk purchases for schools, corporates, and walk-in customers.
• Maintain knowledge of current promotions, discounts, and new product arrivals.
• Resolve minor customer complaints on the spot or escalate to management when necessary.
• Contribute towards achieving store sales targets and delivering excellent customer experiences.

Assistant to Admin Manager - Hi-Fi Corporation Warehouse

(2011-09 - 2014-12)

Store relocated

Cashier / Admin / Receiving & Warehousing - Various Organizations

(2008-01 - 2010-12)

Relocated to Cape Town

Receiving / Admin & Sales Assistant - Pep Stores

(2002-01 - 2007-12)

Wanted to work in various other organizations as I wanted to gain experience

Grade 12 - Uitenhage Senior Secondary School (1998-12)

B. Com - Industrial Psychology - NMU (PREVIOUSLY UPE) (1999-01 - 2001-12)

Diploma - Human Resource Management - Northlink College (2018-01 - 2018-12)