Rolandi Ackers

Administration, Customer Service, and Retail Professional

Port Elizabeth, Nelson Mandela Bay Metropolitan MunicipalityMember since November 7, 2023

CRM systemsCustomer Service OrientationCommunication SkillsSales AwarenessAccuracy & Attention to DetailProblem-Solving & InitiativeTeamwork & CollaborationLeadership & AccountabilityAdaptability & FlexibilityReliability & Work EthicConflict ManagementCash HandlingStock ControlAdministrative Coordination

About

I am an experienced administration, customer service, and retail professional with a strong background spanning office administration, stock control, customer relations, sales support, and team supervision. Supported by a Diploma in Human Resource Management and previous studies towards a BCom in Industrial Psychology, I offer a well-rounded combination of administrative capability, people management skills, and operational support experience. Throughout my career, I have gained valuable experience in administrative coordination, cash handling, customer account support, stock receiving and control, reporting, scheduling, staff supervision, and client-facing environments.

I am proficient in Microsoft Office Suite and CRM systems and is recognised for my strong communication skills, attention to detail, customer-focused approach, and ability to manage multiple responsibilities in fast-paced environments. With my diverse administrative background, strong organisational skills, and experience coordinating people, processes, and customer service functions, I would be well suited to a Branch Administrator role.

Experience

Customer Care Assistant, Sales Advisor & Cashier - HiFi Corporation

(2022-07 - 2024-12)

Welcome customers, provide product information, and assist with queries in a professional and friendly manner.
Advise customers on product features, benefits, warranties, and promotions to maximize sales opportunities.
Assist customers in selecting the right products to suit their needs, upselling and cross-selling where appropriate.
Process customer purchases accurately at the point-of-sale (cash, card, and digital payments).
Handle customer exchanges, refunds, and returns in line with company policy.
Maintain high standards of merchandising, stock replenishment, and overall store presentation.
Monitor stock levels, report shortages, and assist in receiving and unpacking deliveries.
Resolve customer complaints or escalate to management when necessary.
Stay up to date with the latest product knowledge and promotions.
Ensure compliance with company policies, health and safety standards, and security procedures.
Contribute to team targets and overall store sales goals.
Provide after-sales support, including warranty information and product troubleshooting guidance.

Nightshift Supervisor - Afriboom Cleaning Services (Tygerberg Hospital)

(2018-07 - 2021-07)

Contract ended (company not awarded contract)

Supervise, lead, and support nightshift cleaning staff to ensure hospital areas are maintained to the highest hygiene and infection control standards.
Allocate tasks and monitor performance of team members across wards, operating theatres, and common areas.
Conduct regular inspections to ensure compliance with hospital protocols, Afriboom standards, and Department of Health requirements.
Manage shift rosters, staff attendance, and report any absenteeism or shortages to management.
Provide on-the-job training, guidance, and corrective feedback to team members.
Ensure safe use and proper storage of cleaning chemicals, machinery, and equipment.
Handle urgent cleaning requests and respond to emergencies (spillages, contamination risks, biohazard incidents).
Maintain accurate shift records, incident reports, and handover notes for the day shift management team.
Uphold Occupational Health and Safety standards, ensuring staff adherence to PPE requirements.
Serve as the first point of escalation for staff queries, minor grievances, and disciplinary issues during night hours.
Liaise with hospital staff and management to resolve issues promptly and professionally.
Drive a culture of teamwork, accountability, and service excellence within the nightshift team.

Cashier / Sales Assistant - Walton's Stationary

(2015-01 - 2017-01)

Store Closed (retrenched)

Greet customers, assist with product enquiries, and provide professional customer service.
Process sales transactions quickly and accurately at the point-of-sale (cash, card, EFT, vouchers).
Advise customers on stationery, office supplies, and promotional items, recommending suitable alternatives when required.
Assist in merchandising, restocking shelves, and maintaining a clean, organised store layout.
Monitor stock levels on fast-moving items (back-to-school essentials, office consumables) and report shortages to management.
Handle exchanges, refunds, and returns in accordance with company policy.
Support promotional campaigns, upselling and cross-selling relevant products.
Ensure till float, cash-ups, and daily reconciliations are balanced and recorded accurately.
Assist with special orders or bulk purchases for schools, corporates, and walk-in customers.
Maintain knowledge of current promotions, discounts, and new product arrivals.
Resolve minor customer complaints on the spot or escalate to management when necessary.
Contribute towards achieving store sales targets and delivering excellent customer experiences.

Assistant to Admin Manager - Hi-Fi Corporation Warehouse

(2011-09 - 2014-12)