Nandi Buwa

Provide executive-level support in managing customer accounts and service requests. Handle escalated customer queries, complaints, and technical issues efficiently. Liaise with internal departments (technical support, billing, sales) to resolve client concerns.

Sales Development Representative at VW (2024-01 – Present)

• Provide executive-level support in managing customer accounts and service requests.
• Handle escalated customer queries, complaints, and technical issues efficiently.
• Liaise with internal departments (technical support, billing, sales) to resolve client concerns.
• Maintain and manage client records, contracts, and service agreements.
• Assist in preparing reports, presentations, and performance updates for management.
• Monitor service delivery and ensure adherence to service level agreements (SLAs).
• Support retention strategies by maintaining strong relationships with key clients.
• Identify opportunities to upsell or improve customer service offerings.
• Ensure accurate documentation of all customer interactions in CRM systems.
• Stay updated on telecommunications products, services, and industry trends.

Executive Associate Agent at WNS (2020-01 – 2024-12)

• Provide executive-level support in managing customer accounts and service requests.
• Handle escalated customer queries, complaints, and technical issues efficiently.
• Liaise with internal departments (technical support, billing, sales) to resolve client concerns.
• Maintain and manage client records, contracts, and service agreements.
• Assist in preparing reports, presentations, and performance updates for management.
• Monitor service delivery and ensure adherence to service level agreements (SLAs).
• Support retention strategies by maintaining strong relationships with key clients.
• Identify opportunities to upsell or improve customer service offerings.
• Ensure accurate documentation of all customer interactions in CRM systems.
• Stay updated on telecommunications products, services, and industry trends.

Personal Assistant at DMA Consulting (2014-12 – 2016-12)

• Manage and maintain schedules, appointments, and meetings.
• Screen calls, emails, and correspondence, responding where appropriate.
• Organize travel arrangements, including flights, accommodation, and itineraries.
• Prepare reports, presentations, and documents as required.
• Handle confidential information with professionalism and discretion.
• Coordinate events, meetings, and conferences.
• Run personal errands and assist with day-to-day tasks.
• Maintain filing systems (both electronic and physical).
• Liaise with internal teams, clients, and external stakeholders.
• Track deadlines and ensure tasks are completed on time.

Vehicle Consultant at Nedbank (2012-01 – 2014-12)

• Manage and process vehicle settlement transactions accurately and efficiently.
• Liaise with financial institutions, clients, and internal departments to ensure smooth settlement processes.
• Build and maintain strong relationships with new and existing clients.
• Follow up with clients post-sale to ensure satisfaction and encourage repeat business.
• Identify opportunities to upsell or cross-sell additional products and services.
• Handle customer queries, concerns, and complaints professionally and promptly.
• Maintain up-to-date knowledge of vehicle products, financing options, and dealership policies.
• Achieve and exceed monthly sales and retention targets.
• Ensure all administrative tasks and documentation are completed accurately and in compliance with regulations.

Public Relations – Nelson Mandela University (2009-01 – 2010-12)

Matric – Collegiate Girls High School (2008-12)