Director of Operations (EMEA) at Uniglo Financial and Connex Bluetech Group (2016-12 – Present)
Mission: Drive Global Mobility Function Development & Vendor Management
- Function Development & Scaling: Led the strategic expansion of country operations from 3 to 70 countries across Africa and the Middle East, transforming a regional mobility footprint into a powerhouse global operation.
- Employee Relocation Support: Directed complex mobility and talent procurement programs for Fortune and Global 500 clients, designing assignment documentation, compensation balance sheets, and cost projections.
- Vendor Management: Built and managed a robust network of 30+ international strategic vendor partnerships, ensuring stringent compliance, SLA tracking, cost efficiency, and swift issue resolution.
- HR & Business Consulting: Partnered with Sales, Client Services, and HR teams as a Subject Matter Expert to deliver customized, risk-free contingent workforce and corporate relocation solutions.
- Complex Case Coordination: Provided expert advisory to C-level clients on highly complex, non-standard cases involving multi-jurisdictional labor laws, tax regulations, payroll setup, and international immigration.
- Innovation & Transformation: Integrated advanced data-driven insights and emerging technologies (including Generative AI opportunities) to streamline relocation processes and eliminate operational bottlenecks.
Project Manager – Global Mobility & Talent Solutions at African Management Group (AMG) (2015-04 – 2016-11)
Mission: Deliver End-to-End Expatriate Relocation Support & Compliance
- Relocation Support: Managed end-to-end corporate relocation and contingent staffing programs for technical personnel across diverse African jurisdictions, ensuring key assignment milestones were hit on time.
- Expert HR Advisory: Prepared comprehensive business cases, cost projections, and strategic pricing models to guide corporate HR departments through the logistics of international employee moves.
- Compliance & Risk Management: Led a team of 12 specialists overseeing work permit allocation, offshore tax compliance, and local payroll integration, ensuring a high-touch, compliant experience for transferring employees.
Operations Manager – Corporate Immigration & Talent Procurement at Black Pen Immigration (Cape Town) (2013-09 – 2015-03)
Mission: Coordinate High-Volume Corporate Immigration & Stakeholder Liaison
- Complex Case Management: Supervised the full-cycle procurement of work permits, corporate visas, and relocation solutions for key enterprise accounts.
- Stakeholder Coordination: Served as the critical liaison between corporate HR teams, expatriate employees, government bodies, and international embassies to expedite non-standard or delayed relocation cases.
Progressive Leadership Roles in Mobility & Operations at Global Visas | J Fetting Inc. | Axis Education | Ambition 24 | Embassy Travel (2002 – 2013)
Earlier Experience - Progressive Leadership Roles in Mobility & Operations
- Developed foundational, high-touch expertise in international travel logistics, immigration case management, vendor coordination, and customer-centric service delivery for migrating professionals.