Natasha Chilolo

Dedicated and experienced retail professional with approximately 11 years of experience in the retail industry. Progressed from Till Packer and Cashier to Supervisor and currently Head of Supervisors. Experienced in customer service, cashier operations, staff supervision, training, scheduling, lotto operations, stock-taking and daily front-end operations.

Hardworking, reliable and able to work effectively under pressure in a busy retail environment. Strong experience working with customers and supporting staff to maintain high standards of service and store operations.

Head of Supervisors - Spar - Cape Town

(2017-01)

• Supervise front-end staff and support smooth daily store operations.
• Allocate duties and assist with staff scheduling.
• Train and support new and existing employees.
• Monitor cashier performance and ensure procedures are followed.
• Handle customer queries and assist with resolving complaints.
• Assist with stock-taking and general store operations.
• Perform lotto-related duties and follow lotto procedures.
• Monitor staff attendance, punctuality and uniform standards.
• Support management with daily operational responsibilities.
• Work closely with cashiers and other staff to maintain efficient front-end operations.

Till Packer / Cashier - Spar - Zevenwacht

(2015-01 - 2017-12)

• Started as a Till Packer and progressed to Cashier after approximately one month.
• Assisted customers with purchases and general enquiries.
• Operated tills and processed customer transactions.
• Provided friendly and professional customer service.
• Assisted with maintaining an organised and efficient front-end area.
• Worked effectively as part of a busy retail team.

General Assistant - China Shop

Approximately 2 months

• Assisted customers with purchases and enquiries.
• Helped maintain cleanliness and order within the shop.
• Assisted with general shop duties.
• Supported the team during daily store operations.

Grade 12