Nathi Masoa

A dynamic Commercial Business Development Manager with a strong background in telecommunication & technology. Holds an impressive history of smashing financial targets, driving revenue, closing deals, and creating a significant pipeline of valuable business. Focuses on empowering clients to meet their objectives and fosters an environment that drive best practice and innovation.

Demonstrates commercial Awareness and has solid business acumen. Engage with senior level clients and is able to translate verbal ideas into actionable and effective concepts. A people leader, who effectively communicates, manages and leads by example.

Enjoys driving the ongoing development of processes and people; in addition to managing strategic client relationships. Fused together the win, retain and grow philosophy, which delivered on financial targets. Has the ability to switch between strategic and tactical mindsets.

Key Account Manager - Sky Soft Manufactures and Suppliers

(2023-02)

• Responsible for the development of new and existing client relationships; provided technical support across the whole sales, onboarding and delivery process.
• CRM Update
• Cold Calling and hunting new business.
• Ensure client demands are exceeded
• Provide Technical assistance and Offer solutions
• Follow up on leads and prepare RFQ as per SLA agreement.
• Ensure the integration and installation is completed without any inconvenience to the client.
• Tender administration and Submission.

Commercial Business Development Manager - MTN Telecommunication

(2017 - 2022)

• Identified new business opportunities and set out smart 'go-to-market' strategies that targeted fast growing clients.
• Co-developed and delivered enablement programs that allowed clients to deepen their skills and proficiency across a wide range of telecommunication products and services.
• Participated in the day-to-day operations, addressed and resolved specific product, operational, administrative issue and inefficiencies.
• Used data & insight to continually improve the customer experience to maximize impact on targets whilst still ensuring the highest levels of customer satisfaction.
• Provided weekly and monthly reports on sales, business development activities and potential business pipeline.
• Good customer service and exceptional sales experience
• High stress tolerance and able to work under pressure
• Retention and new acquisition

Account Manager- Corporate - ISP Technology, South Africa

(2008-10 - 2022-07)

• Responsible for the development and implementation of the growth account optimization strategies.
• Rolled out of commercial and business growth strategies; focused on new business wins, revenue growth, cost optimization and value management.
• Developed new business accounts throughout the entire sales process; assessed clients' specifications, customized solutions, negotiated contracts and terms, closing deals, and following up on post-sales support.
• Collaborated with cross-functional groups to support the development and delivery of reusable business and technical enablement content for customers.
• Led the strategic initiatives that focused on improving client facing operations and constantly assessed the team's performance.
• Executed demand forecasting, competitor analysis, pricing analysis, identified segment gaps, and was responsible for analysis of sales trends across multiple product lines.

Sales Consultant - MTN Telecommunications, South Africa

(2008 - 2017)

• Responsible for the creation, management and execution of the entire sales process; provided consultation that matched the client's specific requirements, closed deals, and following up on aftersales activities.
• Accountable for the management of key accounts. Led the development and implementation of effective strategic and tactical account management activities.
• Answered technical queries and followed up on billing issues.
• Performed analytical reviews of customer accounts, ensured all sales KPI's were met and sales targets were exceeded.
• Prepared activity and forecast reports to the senior management team.

High School - Mathematics, Industrial Electronics, English, Afrikaans, Science, Electro technology

National Diploma - Electronic Engineering N6 Level 6 SAQA Accreditation - South Africa