Nawaal Basier

I bring over 10 years of experience in collections, including legal collections, as well as valuable experience in team management and employee development. Throughout my career, I have developed strong communication, negotiation, customer service, and problem-solving skills. I have also had the opportunity to grow into a Team Manager role, where I currently lead a team of 20+ agents.

My responsibilities include coaching and motivating my team, monitoring performance, providing guidance, handling escalations, and ensuring that both individual and team targets are achieved. I have been nominated as Team Manager for five consecutive months, which reflects my commitment to leadership, performance, and developing successful teams. I am target-driven, adaptable, eager to learn, and able to work effectively in a fast-paced environment.

Team Manager - Nimble Credit Solutions

(2019)

I have started out in 2016 as a Collections agent, and in 2019 I was promoted to a Team Manager, As a Team Manager in Collections, I lead and manage a team of 20+ agents, ensuring that we meet our collection targets and maintain high performance. My responsibilities include monitoring daily performance, coaching and developing agents, handling escalations, and ensuring quality customer service. I motivate my team to achieve their goals while maintaining a positive and productive working environment.

Collections agent - Nimble Credit Solutions

(2016 - 2019)

Legal Collections Agent - Traceonline

(2014 - 2016)

As a Legal Collections Agent, my role is to manage outstanding accounts that have been escalated to the legal collections process. I communicate with customers to arrange payment plans, negotiate settlements, and assist with resolving overdue accounts. I ensure that all collection activities comply with company policies and legal regulations while providing professional customer service.

Collections agent - Virgin Active head office

(2016 - 2019)

my role is to manage outstanding accounts, promoting payments via Debit order was important, I communicate with customers to arrange payment plans, negotiate settlements, and assist with resolving overdue accounts. I ensure that all collection activities comply with company policies while providing professional customer service.

Grade 12 - Lentegeur High School (2027)