Quinton Liedemann
Service Desk Analyst
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About
My main objective is always to add value to the organization. I aim to provide the best possible assistance to the user/ client, take ownership of calls and follow through to resolution of said calls. My calm demeanor has had a positive influence in high-pressure environments.
Experience
Service Desk Analyst • Team Lead - EOH Mtombo/ SANBI
(2018-01 - 2020-01)
- Team Lead
- Reporting
- Polycom meeting venue administration and connection
Service Desk Analyst • Analyst - Deloitte Consulting SA/ EOH Mtombo/ SANBI
(2012-09 - 2018-01)
- Call logging
- Call escalation
- Remote Support – Telephonic and remote tool
- First point of contact/ walk-ins
- Avaya telephony support- troubleshooting, extension creation
- Provide/ Restrict WiFi AP access
- Assign and administer MTN APN SIMs and limits
- User updates on Active Directory
Desktop Support/ Data Capture • Support - Merchant Factors (Pty) Ltd
(1998-05 - 2012-01)
- Desktop support for Windows OS's
- Install company's proprietary software for clients
- Windows Server administration
- Hardware and software support (printers, PC's, AV's, etc)
- Procurement
Education
Matric Exemption/ Bachelors - Portland High School (1991)
CompTIA A+ - Infoskill Training Solutions (2001 - 2008)
CompTIA N+ - Infoskill Training Solutions (2001 - 2008)
CompTIA Server + - Infoskill Training Solutions (2001 - 2008)
