Naz Matebese

An adaptable IT Support Specialist with a National Diploma in Information Technology and over 2 years of experience providing Tier 1 and Tier 2 technical support. Skilled in Active Directory administration, hardware deployment, and troubleshooting in high-volume environments. Proven ability to enhance system performance, ensure data security compliance (POPI Act, FICA), and deliver efficient end-user support.

ICT Intern - Office of The Premier

(2023-12 - 2025-11)

• Provided Tier 1 and Tier 2 technical support for 200+ end-users
• Deployed and configured laptops and desktops, including secure data migration
• Monitored system performance and conducted diagnostics to prevent downtime
• Administered user accounts and group policies within Active Directory
• Assisted in rolling out security patches and antivirus solutions

Administrative Assistant - Hollywoodbets

(2021-10 - 2023-11)

• Managed customer inquiries via telecommunications and email using Zendesk
• Investigated unpaid transactions and performed credit adjustments
• Verified client banking and FICA documentation
• Maintained compliance with POPI Act and confidentiality policies

National Diploma - Information Technology - Walter Sisulu University (2020)

National Senior Certificate - Matric - Ndabankulu Senior Secondary School (2015)